Melissa Stephens, Shrm-Scp Email and Phone Number

Leadership: Oversaw entire HR team that managed employeerelations, benefits, onboarding and offboarding, processimprovements, tool and vendor management.Employee Engagement: Launched first Rewards and RecognitionProgram, #kudos campaign, and values awards. Organized the 3rdAnnual Summit in SF for 100 attendees.Compensation and Benefits: Directed biannual compensationbenchmarking and market adjustments. Assisted in developing aglobal compensation strategy for the US, APAC, and LATAM.Training, Development and Coaching: Designed and led All-Hands Feedback Training, facilitated performance review cycles,and contributed to the development of the leveling framework.Coached managers on performance management.Policy/Process/Metrics: Created the global employee handbookalong with 19 new and revised policies. Ensured compliance withlegal standards in collaboration with 2 legal contractors.

Culture Leader: managed team of Talent Operations specialists,originated and led Culture Committee, developed DEIB hiringpolicies.Builder: Implemented first HRIS (BambooHR) and integrated withsuite of HR/Talent Tools. Developed and trained Recruiters andHiring Managers on Collective's first structured hiring process.

Expanded responsibilities and experience at MightyHive became a natural transition to lead the People function (Recruiting, HR, Training, Development) at sister company MediaMonks. Pilotingand leading the approach that each major client team is a ‘company within a company.’Oversee the hiring, onboarding, training, development, and employee experience for 350+ employees across 13 countries, working closely with local teams or building new teamswhere necessary.Create processes, dashboards, and presentations to be used for this and future client teams. Build and infuse local nuance into existing processes, while staying apprised of new tooling and operations from the S4-wide People Integration Team.Manage a team of 3 Talent Operations Specialists, with a dotted line structure of 13 recruiting direct reports.

Hired and trained a team of Recruiters across North America and LATAM to deliver and evolve MightyHive’s approach to Recruitment. Fostered a collaborative team environment focused on improving systems and processes to ensure scalability during a time of rapid growth (i.e. doubled employee headcount year-over-year across 17+ countries).Cross-functional work across people and leadership teams accelerated during the pandemic hiring freeze. Became an owner and partner in Post Merger Integration, Compensation Analysis, Visa Sponsorship, and ‘Future of Work’ projects across the S4 entities.

Operated as the sole Recruiter at MightyHive to manage 40 unique requisitions across Engineering, Corporate, Accounts, and Sales departments. Designed an interview process for each role and partnered with hiring managers to build a viewpoint on candidate experience, diversity recruitment, and sourcing approach.

Inspired by my experiences behind the counter, I embrace the opportunity to advocate and assess for Philz culture and values. I connect candidates who have a genuine interest in Bettering Days with our 12 San Francisco and North Bay locations. With a natural curiosity about a candidate's goals and motivations, and empathy for our retail teams, it is my intent to deliver a clear and personalized hiring experience.

Bettering Dayz: I have the opportunity to make genuine connections through serving cups of love. Coffee is a means to make people smile and impact the community in a humble, but special, way. Learning from, coaching, and developing passionate individuals is what invigorates me most about working as a leader at Philz.

• Grew the business: Developed the successful marketing strategies and brand recognition for the first west coast location and accomplished break-even 7 months after inception. • Opened the location: Accelerated the time-line of opening a new location by satisfying all staffing needs, operations requirements, and franchise agreement demands in 4 weeks.• Built the team: Interviewed and hired instructors, administered HR paperwork, trained employees on company policies and systems, controlled quality of service.• My team is the best: Site customer survey results 10% higher than company average, with a personal customer service score of 100% (Listen360).• Run the day-to-day: Sole administrator handling customer registration, calendar management, and billing of over 200 active clients.

• Hire, evaluate and manage site staff which includes Assistant Site Director, administrative team and 15-20 part-time instructors. Deliver training to new employees and conduct annual evaluations to determine merit increases. • Set annual site budget and monitor expenses/revenue to reach financial goals• Administer payroll, billing, collections and retail sales• Manage scheduling, billing, and customer service for over 250 clients• Develop marketing and advertisement strategies for the site and implement community outreach events• Assist in the planning of semi-annual recitals and concerts at venues such as the 9:30 Club, The Fillmore and Franklin Park Performing Arts Center