Melissa Kitamura

Melissa Kitamura Email and Phone Number

Accomplished Director of Operations |Strategic Leader | Operations Builder | Growth Accelerator | Innovative Optimization Project Management Leader: Accomplished Driver of Pivotal Performance and Operational Efficiency @ Critical Mass
Melissa Kitamura's Location
Torrance, California, United States, United States
About Melissa Kitamura

Proactive Project Leader with outstanding management talents, critical problem-solving skills, and background in balancing multiple priorities within schedule-driven settings. Able to leverage strategic assessment, analytical planning, business development, resource management, and financial acumen to effectively lead daily operations, direct staff, and steer projects. Designer and driver of high-impact, cost-efficient initiatives that increase revenues, profitability, and market share. Visionary leader and creative thinker skilled in complex project development, direction, and execution.By applying sharp people skills, I have proactively built, trained, and led productive cross-functional teams of project management and operational professionals, leading to high-performing results. As a forward-thinking project management professional with deep understanding of critical business needs, I transformed and scaled small-to-large businesses in alignment with visionary goals and business plans, successfully positioning companies for accelerated growth. As a strong driver and builder of innovative marketing and operations-based strategies that grow bottom-line, my successful record of performance has yielded such results as: ♦ Built and scaled integrated marketing, operations, and digital strategy for large portfolio of products and services, driving product awareness / adoption, business growth, and client base. ♦ Propelled social media audience growth, engagement and action using data-driven approach and creative multi-platform strategies. Established YouTube-first strategy with 600+ original productions and robust influencer marketing.♦ Co-developed new operating model, contributing to overall portfolio growth from $1MM to $35MM over 3-years; launching strategic, creative campaigns for 8 of world’s best brands (i.e., Mattel, Hot Wheels, Barbie, and more).♦ Served as thought-leader to provide pivotal business value by identifying latest trends and offering alternative solutions to challenging problems, bringing forth enhanced efficiency and profitability.♦ Built resilient project management teams while fueling meaningful collaboration, innovation, and growth. Empowered talent development via motivational management within team-spirited settings.♦ Earned ‘Best Team Effort’ award for leadership on digital campaign for Mattel. Grew scope of business via toy collaborations, achieving billions of views, and launching in 25+ global markets across EMEA, APAC, and LATAM.

Melissa Kitamura's Current Company Details
Critical Mass

Critical Mass

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Accomplished Director of Operations |Strategic Leader | Operations Builder | Growth Accelerator | Innovative Optimization Project Management Leader: Accomplished Driver of Pivotal Performance and Operational Efficiency
Website:
criticalmass.com
Employees:
1797
Melissa Kitamura Work Experience Details
  • Critical Mass
    Critical Mass
  • Critical Mass
    Program Director
    Critical Mass Nov 2023 - Present
    Calgary, Alberta, Ca
  • Career Break
    Health And Well-Being
    Career Break May 2023 - Oct 2023
  • Masterclass
    Director, Content Operations
    Masterclass Nov 2021 - May 2023
    San Francisco, California, Us
    ♦ Trained and managed a team of project/program managers to own the content lifecycle from development through launch. ♦ Organized and implemented a project management and time tracking system for the Content team including architecting, training, and building reporting and dashboard structures from the ground up. ♦ Identified areas of workflow efficiency for the department and cross functional partners and developed a playbook to use across the organization.♦ Worked with cross functional partners to manage portfolio strategy and build go to market plans for all content.♦ Liaisoned with finance to analyze, design, and implement data tracking strategies to identify cost saving measures for the department.♦ Collaborated with senior level executives to create a new business model for the Content Team that resulted in a new staff operating system and leveraged external partners.
  • Branded Entertainment Network
    Director, Client Service Operations
    Branded Entertainment Network May 2021 - Nov 2021
    Los Angeles, Ca, Us
    ♦ Drove the search and implementation of a CMS system for the Client Service team including developing capture fields, onboarding, and building reporting and dashboard structures from the ground up. ♦ Identified KPI’s for the Client Service organization and develops key benchmarks to measure success. ♦ Developed and packaged go to market pricing strategies for new service offerings within the organization.
  • Fullscreen
    Director Of Operations
    Fullscreen Feb 2020 - Feb 2021
    Playa Vista, California, Us
    ♦ Achieved 30% increase in profitability by revitalizing large volume of under-performing accounts. Restructured pricing models and negotiated best-possible price points with vendors to ensure cost-controlled project deliverables.♦ Partnered with cross-functional teams to lead operational output of resources in conjunction with support staff. Self-directed to promptly identify and mitigate risks for rapid resolution of issues relative to allocation, profit margin, etc.♦ Produced highly productive performance results via motivational management in overseeing support team. Ensured on-point budgeting, timeline adherence, and overall health of projects across organization.♦ Strengthened and improved team processes, workflow, and project planning by empowering talent development within collaborative settings. Elevated team performance via sharp people skills for positive recognition and reinforcement.♦ Led completion of $35MM in projects via comprehensive project evaluation and reporting. Oversaw operational support across all initiatives, including utilization, functionality, and overall scope of responsibilities of assigned team.
  • Fullscreen
    Senior Project Manager
    Fullscreen Feb 2019 - Feb 2020
    Playa Vista, California, Us
    ♦ Increased revenue by 67% by replicating successful model to strategically advance account development and growth.♦ Propelled operational efficiency by cultivating strong project management workforce, resulting in two additional team members to provide prompt support and build enduring client relationships for elevated account growth.♦ Enhanced client service delivery by operationalizing team for increased productivity, leveraging service-oriented strategies in coordination with VP of Client Services.♦ Provided responsible oversight and management of multi-million-dollar project / campaign budgets, demonstrating solid financial management and cost control skills. ♦ Prioritized effectively to coordinate and manage project workflow for maximized productivity, efficiency, time, and resources. Developed detailed project scope and delegated resources on new / existing projects. ♦ Championed on-time project delivery of video content via efficient oversight of full-scale production process.
  • Fullscreen
    Project Manager
    Fullscreen Aug 2017 - Feb 2019
    Playa Vista, California, Us
    ♦ Boosted year-over-year (YoY) margins by 25% by building successful operational model for sustained account growth.♦ Teamed with cross-functional department leaders to pinpoint opportunities and avenues to maximize margins. ♦ Fostered trust to build and maintain productive relationships with internal / external partners. Promoted culture of transparency by driving consistent communications between clients, teams, and other key stakeholders.♦ Drove strong project development practices with rapid issue resolution. Ensured necessary resources to meet accelerated project timelines while managing project scope and changes. ♦ Delivered oversight of video production projects. Leveraged critical thinking and creative problem-solving to effortlessly tackle and navigate ambiguity throughout project lifecycle, from concept through completion and successful launch.
  • Fullscreen
    Integrated Marketing Manager/Coordinator
    Fullscreen Feb 2015 - Aug 2017
    Playa Vista, California, Us
    ♦ Displayed strong leadership to steer digital campaigns and sponsored events through full lifecycle. Collaborated with executive leaders to develop and expand internal / external campaign workflow.♦ Initiated meetings with internal staff, clients, and external agencies. Supported productivity by owning planning, agenda, notes, and execution of action items, distilling discussions and thoughts into strategic plans.♦ Excelled with strong business aptitude to balance objectives against operational needs. Utilized effective interpersonal skills to manage talent / vendors; controlled costs to ensure on-point budgeting and invoicing.♦ Applied sharp attention to detail to accurately track overall campaign performance. Provided consistent communication between management team, resources, and partners via weekly status updates.♦ Ensured effective brand messaging to target audiences by crafting captivating original copy for campaign promotions.
  • Sweety High
    Executive Assistant
    Sweety High Jan 2013 - Feb 2015
    Marina Del Rey, Ca, Us
    ♦ Demonstrated meticulous organization, multitasking, and time management skills to efficiently conduct calendaring for two CEOs and manage company’s accounting, bookkeeping, and payroll. Oversaw three personnel and assisted in staff hiring. ♦ Performed travel bookings and personal errands for CEOs. Facilitated production shoots, event planning and execution. ♦ Produced landing page of company’s website, compiled web content, and moderated social engagement.
  • Jordan Belfort Global
    Executive Assistant
    Jordan Belfort Global Mar 2012 - Nov 2012
    Los Angeles, Ca, Us
    ♦ Maintained integrity while managing tasks for high-profile executive figure and affiliated staff. ♦ Served as primary point of contact and gatekeeper. Conducted travel arrangements and personal errands. Oversaw video production schedule.

Melissa Kitamura Education Details

  • The College Of St. Scholastica
    The College Of St. Scholastica
    Project Management
  • The College Of St. Scholastica
    The College Of St. Scholastica
    Advertising And Public Relations; Marketing And Political Science

Frequently Asked Questions about Melissa Kitamura

What company does Melissa Kitamura work for?

Melissa Kitamura works for Critical Mass

What is Melissa Kitamura's role at the current company?

Melissa Kitamura's current role is Accomplished Director of Operations |Strategic Leader | Operations Builder | Growth Accelerator | Innovative Optimization Project Management Leader: Accomplished Driver of Pivotal Performance and Operational Efficiency.

What schools did Melissa Kitamura attend?

Melissa Kitamura attended The College Of St. Scholastica, The College Of St. Scholastica.

Who are Melissa Kitamura's colleagues?

Melissa Kitamura's colleagues are Andrés Dalolio Aguilar, Caitlyn Christensen, Marine Briceno, David Matzker, Ben Xie, Felix Lundqvist, Laura Rampersad.

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