Melissa Schachter Email & Phone Number

Metairie, La, Us

Dallas, Tx, Us

Oversaw all Human Resources (HR) functions, including Benefits, Compensation, Employee Relations, Internal Communication, Learning and Development, Recruiting, and Talent Management.Provided strategic HR support to the executive and leadership teams, resulting in the effective management and retention of human capital, robust workforce planning, a positive culture, and heightened employee engagement.Acted as a trusted advisor and provided guidance and recommendations on organizational design, talent and performance management, compensation, engagement, and coaching/leadership development that led to a decrease in retention.Partnered with the Executive Leadership team to develop and implement HR strategies that support BenefitMall’s strategic goals. Cultivated a strong company culture and promoted employee engagement by supporting the culture committee, conducting engagement events/activities, highlighting all promotions and new hires, and creating a strategy for increased top-down leadership communication and “Executive Led Roundtables,” resulting in an overall increase in staff engagement.Spearheaded the Talent Management program, ensuring the acquisition, retention, and development of top talent.Drove change initiatives and led HR due diligence efforts during organizational transitions, mergers, and acquisitions.Initiated people analytics and reporting, enabling data-driven decision-making, including exit interview feedback and turnover information, offering valuable insights into trends, and serving as a foundation for retention and talent strategies.

Created a framework for leveling structure for IT, then built out the levels for each area within IT.Researched, identified trends, and developed an IT career pathing and progression model.Provided HR guidance, structure, governance, laws, and general HR practices to help prepare for and navigate resources. Assisted with transitioning to a Professional Employer Organization (PEO).

Us

Led the HR Business Partner and People Operations team in creating, executing, and supporting talent management, performance management, and onboarding programs. Oversaw HR leadership to mortgage and real estate services, including mortgage servicing, property management, renovations, business purpose lending, home financing, consumer insurance, real estate brokerage services, title and escrow services, and correspondent lending.Provided expertise on a multitude of workplace issues through coaching and counseling to executives and managers. Facilitated rewards and recognition programs and drove and supported initiatives aligned with cultural values.

Dallas, Tx, Us

Spearheaded the transformation of the HR organization to facilitate the company’s ongoing growth. Delivered key programs to business leaders to support strategic planning, talent development, organizational design, employee engagement, culture, and enhanced leadership capabilities. Provided leadership for the HR Business Partner teams, including finance, HR, legal, and IT, which then grew to include the HR Business Partner teams for audit, compliance, and risk and grew again to include the HR Business Partner teams for marketing, operations, and sales. The role then expanded to include responsibility for the Employee Relations team. Communicated a new HR vision that laid the foundation for an agile, business-integrated, and data-driven function designed to be a strategic asset for the company.Turned around the mindset of the HRBP team from order takers with a focus on tactical issues to problem solvers with a strategic focus, and elevating HR into a valued partner central to strategy discussions. Led change, overhauling, and simplifying HR processes and programs to meet the expectations of both business leaders and employees for consistency, effectiveness, and fairness, including job structure, performance review, succession planning, and organizational development.Improved technology systems: re-engineered processes for Workday and initiated change management to drive adoption.Revamped the Performance Review Process, resulting in a better user experience for managers and associates, which led to more impactful and effective reviews with better outcomes and retention.Redesigned the Talent Review Process, which enabled a better user experience for managers, and created the tools to identify, grow, develop, and retain top talent.

Dallas, Texas, Us

Established the HR department of a newly acquired, technology-driven trade clearing business. Hired a team, and put in place processes to integrate and engage employees in a new corporate and organizational structure. Shaped and implemented the Apex culture, defining values and principles to guide employee behavior and decision-making; helped teams and individuals flourish while emphasizing performance. Became an integral member of the leadership team, advising business leaders on internal communication strategies to keep employees focused and productive during a period of uncertainty.Facilitated the creation of a new culture and core values to blend the values of three companies into one new company.Implemented a process to review talent enabling leaders to know who to develop, grow, and retain.Put in place a performance review calibration process that enabled Pay for Performance.

Mclean, Va, Us

Facilitated the company’s expansion by providing HR business partner services to the commercial lending and mortgage lending divisions. Worked with business leaders on talent strategies to achieve priorities. Established productive relationships with client leaders to amplify employee experiences and build organizational capabilities as the company’s footprint grew. Designed programs for performance impact and business unit alignment, including incentive, compensation, and talent management plans. Provided HR support to the Commercial Bank and the Home Loans divisions, resulting in improved employee relations, effective leadership, data-driven decision-making, and a more positive work culture.Contributed to M&A efforts; conducted HR due diligence and integration activities to acquire ING Direct and Chevy Chase Bank, including organizational design, talent assessment and placement, business downsizing, and compensation.

New York, Ny, Us

Provided HR leadership for a client group comprised of North Central Texas retail branches. Aligned HR and business agendas to meet the evolving needs of a changing business climate. Planned for the business’s future talent needs, leveraging a strong grasp of business priorities to advise business leaders on talent strategies.Provided expertise on a multitude of workplace issues through coaching and counseling provided to managers and employees. Filled the succession pipeline and sustained employee retention as a regional leader for a career mobility initiative.

San Ramon, Ca, Us

Provided hands-on management and administration in all areas of human resources including recruitment, training, benefits, compensation, employee relations, and compliance.

George West, Texas, Us

Managed and led the consumer (retail) and middle market Dallas/Ft Worth HR team.Oversaw recruiting, employee relations, and learning development. Member of the executive leadership team. Managed all employment functions during 3 acquisitions from the time of the definitive agreement through data conversion, resulting in seamless transitions with no disruption of services or productivity.Led a successful employee relations program, as measured by high morale.Annually produced the market affirmative action plan and served as the market EEO Administrator.