Melissa Schade Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Interplay is a Managed Service Provider (MSP) specializing in providing comprehensive IT solutions and support to small and medium-sized businesses ranging from 20 to 300 users. We pride ourselves on being lean, capable, and customer-focused. As the Operations Manager, I play a crucial role in overseeing the proper day-to-day functioning of the company. I drive continuous improvement across the organization through optimizing operational procedures and improving interdepartmental communication.

Seattle, Washington, United States

Directed the performance management of 300 Year Up Puget Sound interns annually hosted by corporate partners such as Amazon, Microsoft & Salesforce.Key Responsibilities:Managed $1M in assets and maintained a 90% partner satisfaction rateLeveraged Salesforce Lightning and Tableau Analytics to synthesize, report out, and act upon performance data trends and themesManaged CRM Salesforce database, due diligence, and data governanceBuilt custom reports and dashboards to make KPIs plain and accessibleDeveloped strategic service delivery & communications plan in response to 46% reduction in internshipsDirect the performance management of 300 interns and $1M in assets annuallyMonitor KPIs, conduct post-program data collection, and present impact findings

Seattle, Washington, United States

Oversaw biannual 10-week Internship Matching process by which cross-functional staff determined the best internship ‘match’ for each student.Key Responsibilities:Developed project plan and timeline, considering priorities in Sales Plan Review with Regional Sales Director and Corporate Sales TeamDirected timely background checks for 300 interns via HireRight, PeopleSoftFacilitated biweekly cross-collaboration and decision makingMet over 85% project milestones, despite 46% internship deficitTrained staff to use Salesforce Lightning custom matching interfaceHighlighted KPIs and progress towards goals in weekly Slack messageAutomated Slack workflows to send meeting agendas and reminders

Seattle, Washington, United States

Managed a portfolio of accounts including Microsoft, Fred Hutch, Accenture, BECU, and Alaska Airlines to support the generation of $5M annuallyExceeded job outcomes, securing over 70% interns full-time roles at $26/hrFacilitated virtual and in-person programming to 50 young adults biweeklyDelivered performance improvement plans with creative supportsConducted post-program data collection to evaluate quality and impact

Seattle, Washington, United States

Bargained with Management weekly, developing proposals and counterproposals for YouthCare's first union contractNegotiated first union contract with Management and secured contract language guaranteeing fair break periods, sufficient accessible training, and job shadowing opportunities to promote internal advancement and retention

Seattle, Washington, United States

Build rapport and assess client needs, interests, and education or career goalsManaged Individual Service Plans for caseload of 40 young adultsCollaborated with Junior Achievement USA to adapt and improve Job Readiness Training curriculum to be relevant for our clientsDesigned resources on professional soft and hard skillsUtilized HMIS portal for case notes, reports, and client data

Las Vegas, Nevada, United States

Influenced the voting decision of 1,500 undecided voters in just 25 daysPlanned GOTV event featuring Naomi Klein; 300 attendees and $5K raisedTrained 100 volunteers in peer-to-peer canvassing and power mappingOversaw caucus procedure & delegate math as Site Lead for 16 precinctsMet and exceeded benchmarks for direct voter contact, using VAN

Des Moines, Iowa, United States

Built the campus field programs at 4 colleges & 16 high schools in 55 daysRecruited, trained, and managed student-volunteer teams that successfully canvassed over 700 students using Mobilize and AirtableIndependently organized 180 students to caucus for Bernie at a rural community college, earning the campaign 8 out of 9 county delegatesHoned deep canvassing and persuasive interviewing skills via 1,500+ phone calls and at-the-door conversations with 1,200+ registered voters

Capitol Hill, Seattle

Directed the application cycles for a portfolio of 12 national fellowshipsRecruited, advised, and managed the applications of over 100 students Increased application rate by 50% and BIPOC student-applicants by over 30%Managed 22 successful U.S. Fulbright Research Grant proposalsContributed to record-breaking Fulbright success in 2019Advised the University's first Rhodes and Marshall finalists since 2005

Seattle, Washington

Stewarded a successful grant application for the Harry S. Truman Scholarship (worth $30,000) 756 total candidates, 194 finalists and 59 awardeesTrained grant applicants in proposal writing and interviewingPlanned and executed over 50 targeted outreach eventsDeveloped cross-campus partnerships with International Studies & Education AbroadEnsured that applications are in accordance with the qualification criteria

Seattle Washington

Advised students 1:1 on writing assignments, resumes, and cover lettersTrained in student-advising pedagogy to serve English Language Learners, students with disabilities, and those who face other unique barriersCompleted advanced coursework in grammar, style, and tone

Seattle, Washington

Customer service and organizational skills as a Sales Associate for a family-owned local Seattle businessManaged process improvement of inventory and stock management

Seattle University

Produced inaugural research journal and practiced copy-editing and crafting formal correspondence

Bachelor Of Arts, Philosophy, Magna Cum Laude

Activities and Societies: University Honors; This prestigious two-year program (est. 1959) trains students rigorously in philosophy.

Education record

Activities and Societies: Jazz Band, Marching Band, Wrestling Team, Softball Team