Melissa Sekman Email & Phone Number

Warren, Ohio, United States

Youngstown, Oh, United States

Manage between 15-20 team members. Interview, onboard and train new team members on preservice basics. Train established team members on new specialty offices. Conduct 1:1 meetings on a monthly basis with staff and large team huddles. Handle scheduling issues between team members, patients, and offices. Work with office staff, practice managers, and providers to implement effective scheduling practices. Manage scheduling protocols. Work with team on continuing education including healthcare laws, insurance coverage changes, and technology updates. Oversee staff attendance. Review calls for quality assurance. Review KPI reporting on a regular cadence to assure team is meeting department quality, adherence and conformance standards. Review incoming and outgoing call data and adjust staff assignments accordingly. Monitor referral work queues to assure calls are made in accordance with department timelines. Communicate regularly with senior management in regards to department goals and metrics. Motivate staff to grow and improve their work.

Youngstown, Oh, United States

Schedule primary care and specialty patients. Complete registrations for all scheduled appointments. Verify insurance for scheduled appointments.

Boardman, Ohio

Restructured class program. Served as contact person for parents. Created Newsletters for parents. Created daily schedules for classes. Ran staff meeting for all recreational coaches. Created bi-weekly lesson plans for recreational classes. Created lesson plans for team levels 2-10. Found substitute coaches to fill in for classes. Taught girls gymnastics from beginner to Level 10. Created the Xcel program. Made travel arrangements.

North Lima, Ohio

Helped create processes and run Annual Wellness Program, including checking eligibility and scheduling appointments. Handled all requests for outgoing medical records. Handled inputting incoming medical records from electronic and paper documents into EMR system. Scheduled all new patient appointments for Primary Care Physicians. Scheduled all new patient appointments for all Specialists. Helped with quality care metrics. Worked with management to open and close physician practices. Fixed the Rheumatology department scheduling process. Helped with the process of opening and closing physician practices. Helped with physician credentialing.

Girard, Ohio

Managed locum tenens while physician was on medical leave. Liaison between patients and new physician group. Facilitated closing of the practice. Managed the receptionist area, including greeting visitors, responding to telephone calls, and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as a central point of contact for all outside vendors needing to gain access to the building. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Handled all incoming and outgoing correspondence by fax and mail. Organized files, developed spreadsheets, faxed reports and scanned documents. Cooperated with private insurance providers to resolve billing issues. Worked with electronic file systems while maintaining electronic and paper files.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (B.S.), French Translation

Activities and Societies: Delta Zeta