Melissa Sharafinski Email & Phone Number

Aurora, Illinois, United States

Champaign, Illinois, United States

• Served as frontline support for technical queries from the iSchool community through email, chat, phone calls, and in person
• Assisted with audiovisual equipment setup in iSchool classrooms and conference rooms
• Prepared and assisted faculty and guest speakers with online classroom instruction in Zoom
• Managed a collection of loanable technology equipment
• Reimaged loaned laptops to maintain user privacy and equipment efficiency
• Managed a project to the transition the Help Desk’s internal documentation from a wiki to Knowledge Base over 3 months

• Reviewed early- and late-stage clinical regulatory documents for accuracy and consistency and provided feedback to medical writers
• Ensured accuracy and consistency by verifying regulatory documents against source documents, regulatory agency requirements, and client requirements
• Coordinated with team members across the globe to complete multiple data-rich, high complexity reviews simultaneously while ensuring high quality and timely delivery under stringent deadlines
• Implemented cultural training in US-based work site and initiated efforts to foster team trust and working relationships across international sites, resulting in increased productivity and efficiency
• Developed a training program to ease onboarding for new international hires and exercised agility to update the program since its initial launch
• Traveled to India for 4 weeks to train and cross-train 6 employees in QC auditing and company culture, represent the department for in-person interviewing, and partake in cultural training to contribute to better.

Madison, Wisconsin

Madison, Wisconsin Area

• Processed interlibrary loan requests submitted by UW-Madison patrons as well as outside institutions using OCLC WorldShare, Illiad, Alma, and WisCat
• Provided ILL request and policy information to UW-Madison patrons and potential suppliers and borrowers via email, phone, chat, and in person
• Developed and maintained processes to safeguard against issues with ILL material circulation across 20+ campus libraries

Madison, Wisconsin Area

• Served as the first point of contact for questions and issues regarding the department, enrollment, and courses for over 1000 UW students, senior auditors, and over 50 faculty members
• Coordinated and planned campus events for History majors
• Created promotional materials for the department
• Entered and organized data in Excel and Access for report generation
• Hired, trained, and supervised History Department student hourlies

Middleton, WI

• Assisted personal bankers with account creation, maintenance, and closure
• Provided customer service support in person and on the phone
• Compiled branch, company, and general banking news to generate a daily employee newsletter
• Supported mortgage lenders by ordering, following up, and sending completed appraisal and title insurance reports to the appropriate lenders and processors
• Performed general administrative tasks including ordering supplies, updating brochures and posters, and shipping mail to customers

Madison, WI

• Provided dependable and efficient customer service in a fast-paced environment
• Engaged with customers of all ages to access their needs and help identify, locate, and purchase products
• Promoted Barnes & Noble through Member program offers and digital services, established good rapport with new and continuing customers, and represented the company in a professional fashion

Madison, WI

• Managed multiple administrative tasks simultaneously to ensure efficient communication with staff in MMSD’s 50 schools and fellow MMSD-PD staff
• Provided administrative assistance to the PD Director by gathering information, creating and editing files and documents in MS Office and mediating between the director and various contacts
• Assisted over 100 school faculty members with navigating course set-up, credit information, and the online course-catalog
• Arranged in-district and out-of district conference scheduling, registration, and attendance

Madison, WI

• Aided the Undergraduate Program Assistant in administrative duties
• Resolved issues brought forth by over 1000 students, senior auditors, and 55 faculty members
• Assisted departmental staff in gathering information, research projects, and data entry

Milwaukee, WI

• Prepared food, set up banquet halls, and bussed tables
• Cooperated and communicated with staff members of varied of ages for successful service
• Trained eight new employees for server duties and company culture
• Provided fast and efficient customer service for event hosts and guests

Master Of Science - Ms

Bachelor Of Arts

Education record

Education record