Melissa Sharp

Melissa Sharp Email and Phone Number

Global Training & Talent Development Leader | Program Management | Learning & Development | Leadership Development | FinTech | Project Management | Curriculum Development @ UCLA Information Technology Services
Los Angeles, CA, US
Melissa Sharp's Location
Los Angeles Metropolitan Area, United States, United States
Melissa Sharp's Contact Details

Melissa Sharp personal email

n/a
About Melissa Sharp

Melissa Sharp is a Global Training & Talent Development Leader | Program Management | Learning & Development | Leadership Development | FinTech | Project Management | Curriculum Development at UCLA Information Technology Services. Colleagues describe her as "I was very fortunate to have the opportunity to work with Melissa when we joined Coinbase. Melissa is a very strategic, enthusiastic, and motivated professional, but most importantly she is a kind, caring, and thoughtful coworker who instills confidence if those she works with. Melissa is very inclusive in all she does, ensuring important details are shared with fellow team members as she became aware of them. This ensured everyone is aligned and on the same page, but also creates an atmosphere of trust that further strengthens the team dynamics. In working with Melissa, I’ve witnessed her ability to build strong relationships with stakeholders and subject matter experts as she builds content. She has a solid ability to get the details she needs from strategically framed questions while also building an understanding of what's expected as a final result, to ensure expectations are appropriately determined at the beginning of a project. From a content development perspective, Melissa has a laser focus on building high quality training that drives learner engagement. With experience as a trainer and instructional designer, she brings the best of both worlds into the content she creates and structures her lessons in a way that flows logically, while driving knowledge retention. I'm extremely thankful to have met and worked with Melissa, as she was a great thought partner, colleague, and friend. I know Melissa will continue to be wildly successful in all she does, while at the same time driving a great deal of success for any company she decides to partners with." and "When working with Melissa, I appreciated her initiative and follow-up that supported the business. She has strong leadership and interpersonal skills that allowed her to work well with all levels of leadership. Considering the constant change, Melissa was consistent, reliable and ready for challenges within her work. Thank you, Melissa!"

Melissa Sharp's Current Company Details
UCLA Information Technology Services

Ucla Information Technology Services

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Global Training & Talent Development Leader | Program Management | Learning & Development | Leadership Development | FinTech | Project Management | Curriculum Development
Los Angeles, CA, US
Melissa Sharp Work Experience Details
  • Ucla Information Technology Services
    Ucla Information Technology Services
    Los Angeles, Ca, Us
  • Amazon Web Services (Aws)
    Curriculum Program Manager
    Amazon Web Services (Aws) Sep 2022 - Present
    Seattle, Wa, Us
    Successfully developed and launched industry vertical curriculums, improving the capabilities of AWS Technical Account Managers.Analyze business problems to discover and evaluate learning needs of employeeExpertise in design and development tools used to create eLearning modules, video, graphics and documentation to include Articulate Rise, Camtasia, Vyond, Adobe Creative Suite, and multiple learning management systems.
  • Coinbase
    Global Trainer Cx
    Coinbase Apr 2022 - Jun 2022
    Remote First, Us
    • Leveraged partners and stakeholders to write training content, create training resources, and facilitate live training.• Collaborated with stakeholders in CX to ensure training outputs serve and support CX audiences.• Utilized training feedback and proactively identified ways to optimize 3 training processes/deliverables.• Designed and launched two E-learning courses using Articulate.
  • Wells Fargo
    Learning And Development Consultant
    Wells Fargo Jan 2017 - May 2022
    San Francisco, California, Us
    • Manage overall training program as a representative of Human Resources in support enterprise goals.• Analyze training needs and communicate outcomes with business leaders at varying levels of the organization to develop new training programs or modify and improve existing programs.• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.• Design and facilitate creative learning solutions that drive innovation, operational effectiveness, and grow a cultural change. • Develop constructive and cooperative working relationships with key stake holders, peers, and other ancillary partners.• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.• Collaborate with the HR Centers of Excellence in synthesizing and streamlining Learning & Development initiatives, corporate policies which increased productivity by 22%.• Administer 360 Feedback exercises with managers, employees and teams to identify strengths, development opportunities that frame coaching discussions, and continuous improvement exercises.
  • Wells Fargo
    Business Training Consultant
    Wells Fargo Jan 2013 - Dec 2016
    San Francisco, California, Us
    • Planned, developed, and provided training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, virtual training, meetings, conferences, and workshops.• Championed an innovative and performance culture by providing support and training to management in the areas of employee goal setting, evaluation, providing feedback, coaching and developmental planning.• Designed and implemented Leadership development workshop including coordination of professional guest speakers while ensuring business compliance.• Advocated for enterprise Diversity and Inclusion employee hiring practices.• Implemented policies, and activities to increase diverse and inclusive hiring practices by 27%.• Facilitated enterprise Diversity and Inclusion workshop content to maximize returns on investments and reduce complaints by 15%.• Designed and developed participant guides, learning reinforcement materials, manager toolkits that increased manager engagement in employee development.• Maintained curriculum to ensure 100% regulatory compliance.
  • Wells Fargo
    Contact Center Team Lead
    Wells Fargo Oct 2009 - Dec 2012
    San Francisco, California, Us
    • Supervise daily operations of frontline customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Motivate staff to prioritize work, meet deadlines and work under pressure in a dynamic and complex environment. • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problem • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, employee termination, and administering disciplinary procedures

Melissa Sharp Education Details

  • Colorado Technical University
    Colorado Technical University
    Organizational Development

Frequently Asked Questions about Melissa Sharp

What company does Melissa Sharp work for?

Melissa Sharp works for Ucla Information Technology Services

What is Melissa Sharp's role at the current company?

Melissa Sharp's current role is Global Training & Talent Development Leader | Program Management | Learning & Development | Leadership Development | FinTech | Project Management | Curriculum Development.

What is Melissa Sharp's email address?

Melissa Sharp's email address is me****@****ase.com

What schools did Melissa Sharp attend?

Melissa Sharp attended Colorado Technical University.

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