Melissa Sharp Email & Phone Number

Los Angeles, CA, US

Seattle, WA, US

Successfully developed and launched industry vertical curriculums, improving the capabilities of AWS Technical Account Managers.Analyze business problems to discover and evaluate learning needs of employeeExpertise in design and development tools used to create eLearning modules, video, graphics and documentation to include Articulate Rise, Camtasia.

Remote First, US

• Leveraged partners and stakeholders to write training content, create training resources, and facilitate live training.
• Collaborated with stakeholders in CX to ensure training outputs serve and support CX audiences.
• Utilized training feedback and proactively identified ways to optimize 3 training processes/deliverables.
• Designed and launched two E-learning courses using Articulate.

San Francisco, California, US

• Manage overall training program as a representative of Human Resources in support enterprise goals.
• Analyze training needs and communicate outcomes with business leaders at varying levels of the organization to develop new training programs or modify and improve existing programs.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Design and facilitate creative learning solutions that drive innovation, operational effectiveness, and grow a cultural change.
• Develop constructive and cooperative working relationships with key stake holders, peers, and other ancillary partners.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

San Francisco, California, US

• Planned, developed, and provided training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, virtual training, meetings, conferences, and workshops.
• Championed an innovative and performance culture by providing support and training to management in the areas of employee goal setting, evaluation, providing feedback, coaching and developmental planning.
• Designed and implemented Leadership development workshop including coordination of professional guest speakers while ensuring business compliance.
• Advocated for enterprise Diversity and Inclusion employee hiring practices.
• Implemented policies, and activities to increase diverse and inclusive hiring practices by 27%.
• Facilitated enterprise Diversity and Inclusion workshop content to maximize returns on investments and reduce complaints by 15%.

San Francisco, California, US

• Supervise daily operations of frontline customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Motivate staff to prioritize work, meet deadlines and work under pressure in a dynamic and complex environment.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problem
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, employee termination, and administering disciplinary procedures