Melissa Silverio Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Wilmington, Delaware, United States

Areas of Training Expertise: Business License, Insurance, Onboarding, SaaS, Customer Service, Client Relationship Management, SalesforceConducts foundational training for new hires andexisting employees. This includes delivery oftraining, maintaining training modules, anddesigning of new training modules.Measures and assesses training effectiveness.Provide feedback to training participants throughpartnership with leaders, assessments andobservations.Creates and maintains training records and reportsalong with measurable goals and objectives.Tracks and follows up on Training Plan progress.Conducts regular audits and surveys to determineeffectiveness of training program. Makesrecommendations, changes, and revisions basedon findings.Provides feedback regarding system andprocedural issues that need to be reviewed orimproved, as well as suggestions to help refineprocesses, templates, etc.Develops effective business relationships withleaders, workflow coordinators, and area subjectmatter experts.Supports corporate training initiatives.Learning technology that is needed to designtraining in our learning portal and other programsas they are identified.Creates training reports and maintain trainingrecords.

Middletown, Delaware, United States

Created and implemented all lessons, activities, and assessments for 9th grade Civics & Geography class. Fostered relationships with students and their families, as well as the AHS community. Ensured all materials were created in line with Delaware State Standards and DESSA-style questioning.

Wilmington, Delaware, United States

Planned and facilitated lessons for high school aged studentsCollaborated with Social Studies Department to implement school wide and department wide initiativesDesigned learning materials and assessments to measure student successAnalyzed data to determine patterns and used data to solve learning gaps

Red Bank, New Jersey, United States

Entertained clients in character as a princess of their choosing. Was required to have a background in singing and acting. Performed for large events and private parties. Led children through activities, songs, and dances, as well as took pictures, played games, and performed song/dance. Maintained enthusiastic and outgoing disposition while communicating with parents, families, children, and other guests.

Newark, Delaware, United States

Provided service to customers at Arena's restaurant; maintained friendly and outgoing demeanor while taking orders and serving. Greeted guests at the hostess stand and seated them at the appropriate table. Memorized restaurant menu in order to provide suggestions for customers at any given time. Attended Delaware Responsible Server Training and obtained certificate.

Newark, Delaware, United States

Co-taught a University101 class alongside the UD Social Studies Education Program Coordinators.This involved assisting or teaching lessons on the 4-year plan of a Social Studies Education major at UD and the fundamentals of effective teaching, as well as general campus safety presentations. I worked closely with Program Coordinators to provide engaging lessons and activities to set students up for success as college students/teachers.