Melissa Simpson Email & Phone Number

Malvern, Pennsylvania, United States

· Provide training, guidance, and motivation for staff development.· Set and review performance standards, implement HR policies, and recommend wage increases.· Maintain comprehensive knowledge of corporate policies and ensure consistent administration within the unit.· Collaborate with the team on methodology development for testing lifecycle.· Establish and maintain relationships with internal partners, ensuring timely updates on delivery time frames.· Lead development and roadmap for test automation product.· Modernize and scale best-in-class SAT and Production testing services for HNW and OED releases and Ad-Hoc product support.· Continued maturation of TRR’s Production Account Lending Program.· Integrate Agile framework into daily operations and interactive ways of working.

Malvern, Pennsylvania, United States

Details:Lead the acceptance testing and quality management of Personal Investor systems through technical testing for elevations, technical changes, and corporate initiatives. Manage production account data on behalf of key stakeholders in the CXD production certification landscape and leads a production account lending program for CXD users. Additionally, serve as liaison between senior CXD technologists, Retail Production Account RPR and CXD governance as well as lead strategic TRR workstreams as prioritized by Release Readiness leadership.Core Responsibilities1. Utilizes test case scenarios to recommend resolutions to production support issues. Ensures appropriate problem resolution and test case methodology is utilized.2. Tests user support processes and activities for the quality assurance of new or existing applications. Supports the collection, documentation, and maintenance of functional requirements and modeling.3. Participates in the design, prototyping, coding, and testing of new or enhanced applications. Reports progress on problem resolution and testing defects to managers. Analyzes current procedures and workflows and develops recommendations for improvements.4. Creates test cases based on business requirements, user processes, vendor documentation and solution design specifications. Monitors the efficiency and effectiveness of application operations and troubleshoots issues, as necessary.5. Ensures business systems meet Vanguard standards and end-user requirements as directed by management. Contributes to routine and ad hoc test summary reports.6. Participates in special projects and performs other duties as assigned.

Malvern, Pennsylvania, United States

Creates and maintains a comprehensive suite of end to end client/business scenarios. Uses sound judgment in determining appropriate scenario execution to ensure proper system behavior.Develops, maintains and owns relationships with key stakeholders in order to be at the forefront of business and system changes. Reviews all system changes prior to elevation and customize validation suite based on coded system changes. Responsible for the ongoing validation of all systems, ensuring that all software changes have successfully been deployed and elevated prior to exposure to the client and crew.Thoroughly and accurately identifies, researches, and documents certification defects. Facilitates the sharing of defect data as it impacts other workflows and systems. Works in conjunction with Release Management to prioritize and analyze criticality of defects.Maintains ownership of a suite of production test accounts, ensuring that usage meets Compliance and Risk standards. Reports activity as required.Develops and maintains a high-level understanding of business workflows, systems and the client experience. Utilizes understanding to become a Subject Matter Expert for assigned workflows and business lines. Develops and maintain a working knowledge of the software elevation process.Identifies and documents defects found in testing regions and update baseline where needed. Facilitates the sharing of defect data as it impacts other workflows and systems. Prioritizes and analyze criticality of defects.Supports and shares in the responsibility for training, monitoring and coaching of peers and key stakeholders as needed.Solves problems using an analytical approach to the development of solutions, combined with an attention to detail that will magnify the positive effect of the solutions. Advocates for clients, internal and external, when developing test suites, testing defect corrections, and workflow improvements.

Wayne, Pa

King Of Prussia, Pennsylvania

Radnor, Pa

Collect patient balances including full payment, deductibles and co-paymentsDocument all account activity on system in notes and maintain accurate and complete collection records in billing chart and necessaryInforms Manager of any problem accounts. Performs other duties and special projects as assigned.Interface with payers, family and healthcare professionals to obtain claim preparation informationMaintain accurate and complete billing recordsPerforms collection and follow-up with proper utilization of system generated reportsPost payments and identify credits and write-offs. Process credits and write-offswith Manager’s approvalPrepare and submit accurate claims to conform to each carrier’s format and statue requirementsReport denial or short pay trends to ManagerResearch and resubmit claims/statements without response within established time framesReview payment denials and claim rejections, research and resubmit where appropriateSend sequence of letters to clients and insurance Co. and initiates telephone contact Verify the accuracy of billing information received from CSR’s and assist in obtaining additional information required before claims processing

Radnor, Pa

Coordinate client/caregiver schedules. Identifying caregivers who most closely meet clients' needs and preferences based on skill levels and availability Completing and communicating schedule changes to caregivers, clients and appropriate staff in a timely manner Document staffing and scheduling plans using scheduling software Respond to incoming telephone calls Performing receptionist responsibilities Attending weekly staff meetings (IDC) Provide excellent customer service to clients’Daily interaction with the Clinical Coordinator and perform tasks they need done

Client Experience: ability to function as a role model, ensuring the client remains the top priority; takes initiative to build a loyal client base Follows Direction: ability to prioritize and meet deadlines as assigned with minimal supervisionMerchandising: knowledge of visual standards and techniques; ability to implement and maintain within visual guidelinesCommunication: demonstration of both verbal and written communication skills to leadership, internal and external clientsAccuracy: ability to handle cash and provide change without error

Communication Disorders, Health Services/Allied Health/Health Sciences, General

Communication Disorders Health Science

Speech-Language Pathology, Health Services/Allied Health/Health Sciences, General

Activities and Societies: Phi Sigma Pi Operation Smile Buddy WalkSpeech-Language Pathology

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Swimming Softball Spanish Club