• Serves as the primary scheduling coordinator for technicians, providing administrative support to the staff as well as to the Director of Operations. Ensuring quality control, efficiency, and productivity while supporting management.• Managing repair & and service calendar in Service Fusion, working directly with repair techs to ensure the schedule is maintained.• Creates, disseminates, communicates, and revises technician schedules and daily workload.• Creates customer work orders and dispatches technicians, adjusting as emergencies arise. • A/R duties; performing account reconciliations including follow-up on accounts with overdue invoices. • Answering incoming calls and communicating with customers on new repair requests.• Review and assess all completed work orders, to ensure their accuracy.• Assist technicians in ordering and tracking part deliveries for repairs.• Creating Bills of Ladings for the shipment and deliveries of heavy-duty equipment• Coordinate with different freight companies to schedule the delivery of new equipment purchases.• Create various documents including rental agreements.• Maintaining the scheduled maintenance spreadsheet updating monthly and as needed.• Work with a sense of urgency while maintaining a high level of detail.

• Handle weekly payroll; Accurately enter and process payroll data for over 200 employees, adjusting time as needed. • Performed weekly reviews of employee timesheets to ensure accuracy and consistency in payroll processing• Handle and manage employee inquiries regarding payroll, paychecks, etc. • Entered vacation & sick time, retro pay, pay increases, vacation payouts, and bonus checks in the payroll system. • HR duties; handle new hire employee packets and terminations, processing both. Inputting direct deposit requests, W4 changes, address changes, pay increases, department and crew changes, and weekly deductions like health insurance and uniform rentals. Create digital employee personnel folders, saving all employee documents electronically• Sort and distribute weekly paychecks to employees and management• Create, format, and distribute weekly hours report to all managers and supervisors • Update company employee roster every week, and distribute it to all managers• Update our weekly OSHA hours report for all of our locations• Responsible for renewing all of the company's licenses, business tax receipts, certificate of competency cards, and contractor licenses• In charge of the general liability and worker's compensation certificates of insurance, acquiring certificates when requested by our clients• Responsible for managing uniforms for all employees in the company at our Delray Beach location. I ensure that all new uniforms and replacements are ordered weekly, having regular communication with our uniform provider. • Assist the CFO with yearly health insurance open enrollment, as well as assist in gathering census information for our ESOP program.• In charge of completing verification of employment requests, and employment verification letters for employees• Answer phones and route calls to appropriate personnel

• Managed daily office operations• Provided administrative support to a team of engineers, environmental scientists, and project managers• Proofread and formatted reports, letters, and various other documents as needed, communicated these reports with clients in a professional manner via email, USPS, and/or FedEx• Ordered and kept inventory of all office and printer supplies• Responsible for internal and external corporate and departmental communications via phone, fax, and email in a high-volume environment• Answered multiple phone lines and transferred calls to corresponding departments• Greeted and directed guests in a professional and friendly manner.• Collaborated with various departments to ensure smooth workflow and efficient organization operations• Data management to keep track of various jobs and the progress of each job• Scheduled travel for project managers and environmental scientists

• Answer the switchboard in a timely, pleasant manner, directing calls to the appropriate party.• Meet & greet clients, visitors, vendors, and new employees, directing them to the appropriate meeting or office.• Sort & distribute mail and faxes. Sign and accept incoming packages as well as coordinate and prepare mailings (packages, client invoices, etc.) • Contacting couriers and arranging for pickup of outgoing packages, as necessary.• Type divisional correspondence and reports (field reports, letters, transmittals, proposals, plan review code comments, specifications, etc.) • Logging in / out of RFI's and Submittals• Maintain office equipment and equipment supplies• Schedule, set up, and coordinate divisional functions (lunch-n-learns, meetings, etc.) • Handling office events, charities, and fundraisers• Maintain and update the staff assignment list from weekly scheduling meetings.• Maintain and update central filing, record documents layout areas, dead files, and phone lists• Handle the American Express and petty cash expense reports, reconciling both• Handle travel arrangements for the entire office• Assemble marketing materials and packets for distribution• Was the Corporate Safety Committee member

• Received phone calls, determined the nature of the calls, and directed them to the appropriate department• Outgoing and pleasant with professional phone manners• Took detailed messages for the person called upon, including name, time of call, and nature of business• Received and distributed mail and messages to appropriate departments and employees• Handled FedEx and UPS shipments, both incoming and outgoing• Ordered office supplies for the entire company• Assisted with payroll including managing timesheets in the payroll system and sorting weekly paychecks• Entering new hires into the payroll system and dealing with discharges and separations• In charge of the online ticket system "call before you dig" for locating underground utilities at the job sites where the company was installing landscaping & irrigation• Acquiring certificates of general liability and workers' compensation • Maintained our weekly roster of employees and workers using Microsoft Excel• Typed up the manager's minutes for the monthly meetings• Handling incoming service tickets online using the Corrigo System• Have a strong work ethic and superior interpersonal, customer service, and communication skills