Melissa Smith Email & Phone Number

Washington, Dc, Us

Clarksburg, Md, Us

Medway, Massachusetts, Us

Charlotte, North Carolina, Us

• Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers. • Accountable for timely project completion and delivery.• Work closely with OSP, Design, Engineering departments. • Responsible for resource requirements/allocation.• Develops project progress and status reports. • Coordinate and facilitate project meetings. • Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.• Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.• Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes.• Holds regular project meetings to keep all parties updated on project status and progress. • Effectively communicates program status, risks and issues to Leadership, and present options and recommendations for resolution.• Validate Planning scope and set accurate project milestones. Work with all project stakeholders to drive towards timely milestone completion.• Provide program management of major initiatives and prepare executive level presentations or written reports.• Ability to quickly understand technical aspects of product/service from both a functionality and operations perspective, and ability to articulate it to a less technical audience.

Washington, Dc, Us

Stamford, Ct, Us

Managed high performing team of Client Service Managers and Project Managers consisting of over 25+ direct reports with great success. Adding value to our sales organization and improving the customer experience. Acted as client's key business partner establishing and implementing full-funnel sales initiatives and strategic planning. Streamlined processes and made improvements by identifying opportunities and challenges to improve customer experience. Drove sales growth through individualizing relationship management; specializing in gathering customer requirements and continuously supporting the VAR community in various aspects of the sales process.Partnered with VP and Director of Sales to expand sales opportunities; enhancing the data management process to clean the pipeline and optimize prospecting and career path planning, securing overall channel growth by 40% regarding account base.Optimized the selling ability of Account executives by providing outstanding, individualizing account management to clients; providing ongoing support to mitigate issues and growing relationships into long-term custom and participated in on-site executive level customer meetings.

 Responsible for all aspects of applicants' financial status, credit, and property evaluations to determine feasibility of granting loan approval, and reviewed loan agreements to ensure completion/accuracy according to policy.  Attracted boost in new mortgage loan applications by developing relationships within the real estate community, making a multitude of sales calls to prospective customers and by marketing strategies. Analyzed complex financial documents and credit information for the review of files for approving, and or recommending specific modified treatments for each account.

Atlanta, Ga, Us

Talent sourcing specialist, marketed and advertised to generate applicant pool, screened, and interviewed candidates. Performed background and reference checks as well as skills testing and drug screening. Responsible for all new hire paperwork. Conducted performance reviews, evaluations, coaching and termination. Responsible for all time keeping, payroll, invoicing and benefits information.

Operations And Computer Technology

Diploma, Business Administration And Management, General