Melissa Soderberg Email & Phone Number

 Screens patients in a hospital setting in person and by telephone to determine eligibility for state, federal and local programs such as Medicaid, Disability and loan/payment options. Maintains multiple reports and works closely with state agencies through eligibility process. Very detail oriented along with organization, research and multitasking abilities in a fast paced, high volume environment.

 Handled outbound and inbound calls on multi-line phones to approve or cancel wire transfers. Processed wire transfers according to guidelines and required timeframes.  Researched complex issues to fix any problems keeping wire transfers from being sent or received. Very detail oriented along with organization, research and multitasking abilities in a fast paced, high volume environment.

 Handled outbound and inbound calls to determine the reason for delinquency on customer accounts. Negotiated payments on accounts to bring them out of collections. Used multiple systems to research and resolve complex account issues. Skip Traced to find alternate contact information for customers.