As the General Manager for three pre-war apartment communities on the Upper West Side, I oversee a team of 30, including union employees. My role involves managing market-rate apartments while also navigating relationships with the New York City Housing Authority (NYCHA), Housing Development Preservation (HDP), CityFHEPS rental assistance programs and rent stabilized units. My responsibilities include operational management, tenant relations, budgeting, and ensuring compliance with housing regulations.ResponsibilitiesAs a General Manager for Equity Residential apartment communities, I am responsible for overall property operations, focusing on financial performance, resident satisfaction, and managing a high-performing teamI actively monitor daily activities, analyze market dynamics, and oversee direct sales, leasing administration, and maintenance initiatives, along with support systems like centralized services, marketing, and accounting functionsAccomplishing property goals by recruiting, training, and motivating a high-performing teamLeading community staff with regular meetings, performance monitoring, and career development guidanceAnalyzing property operations, implementing policies for seamless integration, and ensuring operational excellenceForecasting the community budget, making recommendations for income maximization and expense minimizationSupporting marketing, pricing efforts, and monitoring sales performance for goal achievementStaying informed on community market conditions for strategic decision-makingBuilding connections with residents through community events and activitiesOffice team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

New construction/Lease up Active Adult Communites in the Orlando Florida location well as Plainsboro New Jersey location. Achieved stablization on the Orlando asset within 14 months.Represents the community and the company in the greater community including attendance at inside and outside events and activities and participates in outreach marketing efforts. Evening and weekend work may be required.Gathers, analyzes, and interprets local market and economic trends that may impact the community, understands the competitive market set and implements short- and long-range marketing and leasing strategies to achieve the community’s occupancy and NOI goals.Conducts daily community inspections and takes appropriate actions to ensure that the physical aspects of the community grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.Provides input into the development of budget(s) for the community by analyzing and evaluating financial statements, reviewing current and projected marketing information, and other operating trend data.Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.Oversees the lease enforcement process by making periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and statedin the terms of the lease.Assists the Regional Operations Manager with client/owner relationship, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.

Developed operational/financial polices and procedures for brand new property and assist with new development. Maintain knowledge of new construction and capital improvements. Budget writing for new properties, owner reporting, financial reporting and variance reporting monthly. New lease up marketing promotions and campaigns for increased traffic and occupancy. Vendor negotiations and contracts to ensure the best price and product for each community. In-depth knowledge of each market and of all comps. Perform property walks and unit acceptance of new construction.

• Maintains Occupancy of 95% and better with pre-leased percentage at 99%.• Directly manage 338-unit Brand New Luxury Mid-Rise Apartment Community in the Sea World area.• Monitors property budget performance and prepares and/or reviews monthly variance reports and reforecasts.• Works with senior management to resolve financial issues. Conducts monthly financial reviews.• Collaborates with senior management to establish appropriate rent levels.• Reviews rent schedules, scheduled rent increases, and renewals on a weekly basis.• Responsible for understanding state landlord-tenant laws• Works with Superintendents and Regional Maintenance Coordinators to implement all maintenance programs and controls to ensure that expenses are kept within budget.• Oversees maintenance policies, plans, and procedures, including work order systems, purchase order systems, bidding requirements, preventive maintenance, inventory control, and turnover procedures.• Conducts regular meetings with office and maintenance staff.• Complies with Affirmative Fair Housing regulations and Equal Opportunity/Affirmative Action policies, including federal, state, and local governing agency requirements.• Developed marketing programs to meet property goals and expectations which included ads in apartment publications, off-site marketing to corporate and local businesses, and resident retention programs.• Coordinate all monthly resident activities including Weekly Zumba Classes and Yoga Classes, bi-weekly Food Trucks, • Oversees, develops and participates in various leasing programs to ensure their success• Monitors closing ratios of leasing associates to insure requirements are met. Recommends additional training of leasing associates if necessary

• Directly manage 432 unit Class A mid-rise community with 30 elevators.• Conducted day-to-day property management operations• Supervised property team of eight individuals including Maintenance Supervisor, two Maintenance Technicians, Groundskeeper, and Assistant Property Manager and three Leasing Professionals with emphasis on occupancy goals and budget control.• Posted monthly rent receivables; developed annual community budget.• Prepared monthly variance reports and was responsible for capital expenditures budget.• Monitored daily, weekly, and monthly leasing and lease renewal goals.• Coordinated and scheduled all maintenance and repair needs to make units available for occupancy • Developed marketing programs to meet property goals and expectations which included ads in apartment publications, off-site marketing to corporate and local businesses, and resident retention programs.• Coordinate all monthly resident activities including Weekly Zumba Classes and Yoga Classes. • Maintained oversight and approval authority for all accounts payable transactions.• Insure property curb appeal is pristine each day. Walk all amenities including models and guest suites. • Maintained oversight and approval authority for all accounts payable transactions.

Directly manage 300-unit apartment communities in Orlando FLConducted day-to-day property management operations with emphasis on occupancy goals and budget control.Increased net operating Income each month by $8,000-$10,000 each month.Prepared and submitted monthly accruals.Posted monthly rent receivables and developed annual community budget.Prepared monthly variance reports and executive summary.Directly responsible for capital expenditures budget.Monitored daily, weekly, and monthly leasing and lease renewal goals.Coordinated and scheduled all maintenance and repair needs to ready units for occupancy.Developed marketing programs to meet property goals and expectations, including ads in apartment publications and off-site marketing to corporate and local businessesMonthly Asset Manager site visits to review financials.

Key member of client services team dedicated to demonstrating company’s fiduciary commitment to its clients.Area responsibility included Atlanta, GA; Nashville, TN; Birmingham, AL; North Carolina and South CarolinaResponsible for all new business (3rd party management).Served as Asset Manager for properties in the Southeast Region.Directly managed physical and financial performance of each property Prepared monthly reports to track performance against clients’ investment goals.Conducted in-depth market surveys for each portfolio area and property.Regularly completed staff evaluation to ensure performance meets role objectives.

2nd largest condo converter in the country Recognized as the company’s leading producer of commercial and future investment opportunitiesResponsible for managing $500 million book of businessSupported the strategic direction and business objectives of the company’s business partners Conducted in-depth research of National commercial and residential real estate marketsManaged the end-to-end corporate investment process including:Identification of investment opportunities; supported due diligence for each investmentAcquisition team liaison to Legal Department for LOI and contract developmentAcquisition team liaison to Finance Department in support of underwritingSupported closing process for each investment contract necessary to close the dealCompiled monthly investor reports outlining all current and future investment opportunitiesCoordinated local and out-of-town Broker night events in order to develop additional business opportunities and new business relationships