Melissa Spears Email & Phone Number

United States

OFFICE DEPOT INC, Boca Raton, FL 1999 – 2017 Lead, Provisioning Specialist• Provisioning of Ethernet, VOIP, MPLS, 1fb, ADSL, Cable, T1, VoIP, PRIs, MPLS, OC’s, Wireless, Toll Free, LD services, Dial Plans, and call tree’s.• Served as Project Manager for all Telecom / Data projects. • Successful conversion of all pots services for 1,500 locations to VOIP. • Organized and Executed Porting of Pots and toll-free numbers; porting to managed service, aggregate or central office. • Implemented and documented new Telecom technologies.• Worked directly with general contractors, meeting all provider construction requirements for new services. • Interfaced directly with customers and property management to schedule dispatches and access. • Technical liaison between business customers and providers / vendors. • Evaluated new products and vendors while staying current with industry developments, research, trends and technological advances. • Troubleshot, analyzed and resolved complex Telecom support issues. • Conducted conversion of acquisition companies' partner's maps and communications.• Executed conversion of voice and data services from LEC to managed service provider • Maintained voice and data inventory data bases. • Provided weekly presentations on ordering status with the IT Leadership Team. • Resolved 3rd level telecom support issues. • Managed weekly vendor status meetings, ensuring on-time delivery of services.• Resolved voice and data turn up issues with carriers and clients.• Oversaw hardware deployment / replacement hardware including RTV process. • Produced quarterly audit of unused services achieving annual savings of $500K.• Implemented, documented and trained for new Telecom technologies, VOIP, Wireless, and provider portals.• Formalized requests for quotes and contract negotiations. • Expert in Tangoe, VEC, Level 3, Level 10, Granite, Sagenet Portals• Proficient in General Ledger (GL) Coding Structure

Boca Raton, Fl

Boca Raton, Fl