Melissa Spring Email & Phone Number

- Serve as primary Account Manager for 60+ offices in Northern Illinois. Serve as the main point of contact, relationship manager, and liaison between clients and RE/MAX World Headquarters.- Build strong relationships with strategic partners using effective consulting, industry and relationship development skills to advance business opportunities- Consult with franchisees to gain an understanding of their goals, expectations and challenges- Strategize with franchisees to grow recruitment, retention and highly profitable business practices- Present engaging brokerage development materials, technology training, and RE/MAX benefits and services to Affiliates; continuously proving the value of the RE/MAX Affiliation- Travel monthly to gain local market insight and deepen relationships with franchisees- Ensure all scheduled renewals of franchise contracts are completed timely and franchisees remain compliant with their contracts- Negotiate collection of past due bills to decrease the Region’s total collections balance- Coordinate across multiple departments to ensure a high level of service is provided to our customers- Collaborate with team to identify market and growth opportunities and facilitate Mergers and Acquisitions conversations for business expansions or succession planning- Provide strategic feedback to product development, marketing teams and other internal departments• Equip franchisees with foundational business knowledge to create and sustain profitable franchises through in-person training, consulting, and accountability • Manage territory by providing market-specific insights, consult with franchisees and their staff, negotiate business terms, and deepen strategic relationships• Coordinate across multiple departments to ensure a high level of service is provided to our customers• Track renewals, collections, and franchise sales

Greater Denver Area

Strategic Alliances Account Representative with a combination of interpersonal and goal-oriented skills.• Successfully secure, maintain, and increase client relationships with 40+ accounts• Effectively communicate to all necessary parties - respond within 24 hours to all requests• Gain trust and nurture the relationship - understand each vendors product/service• Monitor and discuss financial reports with Strategic Accounts• Understand individual account goals - build a successful client retention strategy and generate successful renewals• Product Knowledge expert for RE/MAX trademark compliance• Collaborate with leaders of large associations and help their members successfully grow their business• Solve problems and evaluate new opportunities for growth• Strategic, proactive, and self-motivated professional helping businesses build their business

Greater Denver Area

• Managing proper billing of over 500 offices in ten states • Exhibits attention to detail and problem solving skills by providing accurate bills and handling various complaints • Provides quality customer service by successfully communicating with internal and external customers • Researching and analyzing reports to provide accurate solutions

Littleton, Co

TCAG is a one-stop marketing shop, with warehousing, fulfillment and distribution. Anything from print, promotional products, and apparel, TCAG is a single source solution for any company. They manage all aspects through an e-commerce platform. They provide a way for their clients to easily access all of their items on custom built web stores with live inventory and print-on-demand items. In my role at TCAG I managed customer accounts by providing ideas and products to support brand strategies and campaigns. I produced content for promotional materials and communicated with vendors and customers to ensure seamless deliverables and excellent customer service. I managed inventories, pricing and distribution of products and made recommendations to improve efficiency of operations to my clients.At the Creative Advertising Group, I managed numerous customer accounts and provided quality promotional options to my clients that supported their marketing campaigns and promoted their brand strategies. I worked with my clients to determine the best marketing solutions for their brand initiatives and advertising campaigns and I oversaw these projects by working with creative teams and vendors to provide quality materials.

Greenwood Village, Co

• Successfully managed all social media platforms including Facebook, Twitter, Instagram, Pinterest, and Snapchat • Developed online marketing campaigns, which significantly increased followers and outreach while promoting brand awareness • Successfully collaborated with team to launch new websites • Managed contact lists to produce mailers, email blasts, and newsletters • Executed print promotional strategies including mailers, brochures, postcards, and event fliers. • Created infographics, blogs, and posts • Analyzed outreach and effectiveness of campaignAs the Marketing Assistant at Keller Williams, I assisted in managing all aspects of the teams marketing content, materials and campaigns. I managed all social media platforms and developed online and print marketing campaigns which significantly increased outreach and promoted brand awareness. I was responsible for creating content such as infographics, blogs and posts and analyzed the progression and effectiveness of our marketing campaigns.

Albany, Ny

• Promoted gallery events through social media and print campaigns • Assisted Director in organizing shows • Assisted in installation of various exhibits• Created content to promote events across campus to engage the public

Pittsford, Ny

• Managed brand strategies and designed brand identities • Created posters, signage, email blasts, and social media content within guidelines to promote brand awareness and strategies

Bachelor Of Fine Arts (Bfa)

Bachelor Of Fine Arts (Bfa)