Melissa Sproule Email & Phone Number

Tichborne, On, Ca

Communication Skills• Accomplished tact and diplomacy when dealing with upset customers to achieve a positive solution.• Displays patience when dealing with customers who have several questions and need help, so that they leave confident that their questions were answered.• Received several phone calls in a day, answered question and redirected calls as needed.Data/Information Skills• Entrusted to completely restructure the Sharbot Lake Provincial Park’s entire filing system, resulting in a more detailed structure.• Analyzed the Park’s payment system every two weeks to ensure all staff were paid the correct amount.• Tasked with filing and inputting confidential information so that all staff have accurate files, and ensure the Park’s information is current.Computer Skills• Use of Microsoft Excel to input over 20 staff members’ timesheets in order for them to be paid for the correct hours.• Scheduled over 15 staff members using Microsoft Word to make ensure everyone had their shifts on time and had no conflicting times.• Navigated the park’s computer software to accurately and efficiently process payments, purchases, check people into the park, and made any corrections necessary.

Diploma, Office Administration - Legal/Health Services, 4.0

High School

Activities and Societies: Student Council Prom Committee