Melissa Steidl Email and Phone Number

Managing the execution of transactional processes, collecting and reviewing data, posting general journal entries, reconciling of accounts, develops reports and administering financial institutional relationships and various ongoing financing and treasury programs. Prepares various schedules related to, but not limited to the following areas: investments, cash, draft settlement, and treasury activities. Direct liaison/contact between departments for and internal business partners. Provides and demonstrates a strong knowledge of banking, investment and accounting terminology, cash management best practices and department procedures while following pre-established guidelines. Maintains and opens state deposit accounts in accordance of state regulations. Leads Corporate Procurement Credit card programing and is a backup to customer services. 15. Collaborates with other department team members and IT support to assist with developing and monitoring all processes and controls in the treasury area. Implements continuous improvements to ensure operating and financial controls are of industry best practice standard.

Sales, product management, portfolio management and cash management on Trust accounts, ERISA, profit sharing, pension, 401k, and custody accounts

-Administrative assistant to three Trust Officers-Demonstrates effective customer services-Reviews and Interprets Legal Documents -Prepares tax documents -Submits payments and new account processing

-Created Virtual Banking Representive schedules-Assisted Representatives with finding answers and solutions to customer concerns -Organized team events, meetings, calibrations and huddles-Researched industry tools and conduct presentations to enhance the department-Coached and motivates agents to reach and exceed department goals-Submitted payroll

·Assist with coaching of team members ·Provide Technical Support troubleshooting·Researched client concerns and transactions ·Utilize conflict management skills to retain clients

•Responsible for the composing of business letters and emails •Assisted in the facilitation of team meetings•Executed project management skills for employee appreciation events•Utilized event planning skills to set up meetings and conferences•Provide support to all clients•Used over 16 computer programs a day to assist a client

·Implemented conflict management skills to retain clients·Cross sold memberships and registration. ·Recorded daily transactions and bookkeeping.·Utilized RecTrac

•Supervised a caseload of 140•Recruited volunteers•Conducted interviews for volunteers, parents and children•Submitted background checks•Provided counseling and support to matches•Organized networking events and fundraisers