Successfully manage the residential community comprised of 316 units, ensuring compliance with budgetary guidelines. Perform daily physical property inspections, and engage in direct supervision of service, grounds and custodial staff. Supervise all aspects of leasing units, ensuring sales techniques and methodology is within housing/tenancy laws and regulations. Maintain strong compliance with OSHA standards and corporate safety policies. Report and document unusual circumstances, mediate tenant conflicts, ensure rent and overdue funds are collected, issue eviction notices and perform potential tenant screening. Consistently seek educational advancement and self-improvement opportunities, including participation in the Grace Hill and Lease Hawk programs.• Oversee the hiring, training, tasks and performance of five administrative personnel, train new leasing agents, and ensure optimal performance.• Utilize outstanding sales and marketing skills to attract and retain new tenants, maintaining a low turnover rate.• Mentored and trained two managers, providing knowledge of all corporate policies and procedures.

Supervised the operational efficiency and tenant management for 515 units within a residential community. Reported and recorded delinquent rents, remaining current on state laws regarding non-payment procedures. Updated all financial activities on a daily basis, processed A/P in a timely manner, verified/posted account transactions in appropriate journals, and conducted auditing/reconciliation tasks. Ensured timely maintenance and repairs.• Utilized sales/marketing expertise to attract and retain new tenants, processed move-out and renewal accounts, maintained confidential documents, and ensured consistent compliance with the principles of fair housing and landlord/tenant laws.• Supervised the performance and activities of three office staff, and trained an individual into the Assistant Operations Manager position prior to leaving the company.

Utilized strong sales strategies and leasing techniques to achieve continued competitive closing ratios of 80-90%, executing knowledge of property and rental operations to solve daily resident issues. Maintained administrative inventories and ensured operational efficiency of office equipment. Ensured efficient and timely reporting, maintenance, and form submission, resulting in an expedient approval process and faster response for prospective residents, current tenants and vendors. Maintained and updated the Leasing and Property Information Handbook and Advertising Log Book, offering an expedited reference for new staff and community members. Reported and resolved unusual and extraordinary circumstances involving property and/or residents. Collected, posted and maintained both property accounts, and processed/filed all skips and evictions.• Secured high percentages of each property’s overall collections and estimated gross income, resulting in an increase in owner profits.• Interviewed, hired, trained and scheduled all office staff, organizing disciplinary and promotional recommendations.• Created and developed new marketing concepts, resulting in an increase of overall occupancy and property cash flow, and implemented a renewal incentives program, achieving a lower turnover rate and extended contracts.

Provided outstanding success within the sale of 3M products and electrical/mechanical components. Visited all accounts on a regular basis. Called each account daily to receive orders. Achieved optimal pricing for clients through collaboration with vendors and cost comparisons. • Effectively managed an average of 60 accounts within an assigned territory, including Microchip, Intel and Honeywell, routinely exceeding sales goals by 20% on average. • Conducted an innovative presentation/demonstration for Microchip at the company’s home facility, gathering product manufacturers, coordinating all aspects of the event, and delivering an informative trade show to promote products.