Melissa Stoman Email & Phone Number

London, Gb

Red Sea, Saudi Arabia

City Of Johannesburg, Gauteng, South Africa

Collaborating with Hotel ownership and Ennismore on the transition of Hyde Johannesburg Rosebank, formerly Voco Hotel Rosebank. Coordinate and execute essential tasks with hotel, brand, and owner teams to ensure a smooth transition to the Hyde Brand. The role encompasses day-to-day operations, commercial strategies, distribution, finance, and people and culture support for all stakeholders involved.

Cape Town, Western Cape, South Africa

Project lead for Cape Grace, a former winner of “Finest Hotel in the World” award. Manage the associated communication and coordination, snagging and handover management, access control and contractor coordination, document management, defects and liability process, brand standards and compliance including Fire and Life Safety (FLS). Act as a champion of Accor/Fairmont’s standards for luxury, 5-star hotels, collaborating closely with the property’s management team, project management team and contractors.Notably, the Cape Grace won the “Design Hotel of the Year” award, The Luxe Travel Awards, 2024.

Pullman Cape Town City Centre

Cape Grace - Cape Town

I served as the primary link between the hotel team and various disciplines within the brand at regional level. Through strategic change management initiatives and project management; I aligned the Executive team with the brand culture. Focusing on connectivity to the brand platforms and implementation of brand standards whilst operating as a white label.

London, England, United Kingdom

Directs and coordinates the internal structure of an organisation based on company policies, goals, and objectives to ensure an efficient working environment and that deadlines are met consistently.

Chelsea, London, United Kingdom

Accountable for the operational, financial and commercial performance of the hotel, ensuring compliance with the Company’s policies, practices and standards of performance, paying particular attention to Sales and Marketing and, at all times, the health, safety and welfare of customers, workers and members of the public. Maximizing all aspects of profitability through revenue generation and productivity, whilst maintaining agreed standards. Lead and support the Management team and Head of Departments in all aspects of running the hotel, to ensure maximum guest satisfaction, maximum revenue generation and return on investment.

To provide operational management support to the General Manager to ensure the smooth running of the hotel, the successful management of its staff, achieving financial targets set, and ensures the training and development of its staff. To be aware of the Draycott’s performance on a daily basis and to maximise revenue opportunities where possible to meet budget. Main goal is implementation and maintaining standards. To Deputise the General Manager while he or she is away on sales trips.

City Of Cape Town, Western Cape, South Africa

Sole responsibility for the hotel when the General Manager is away for extended periods. Progressed through the ranks from Receptionist in 1997 up to Operations Manager and ultimately to Deputy GM in 2006.

South Africa

Business Administration And Management, General, E-Cornell Hotel Revenue Management Certificate

Education record

Business/Managerial Economics, Managerial Finance

Education record