Melissa Strayer Email and Phone Number

* Selected Accomplishments: facilitate cross-functional initiatives in patient experience, LOS, clinical efficiency, supply chain, and revenue cycle that consistently exceeded target savings of $20M.* Facilitate action planning and performance measurement strategies, manage projects throughout the project lifecycle. * Present at the 2023 Press Ganey Human Experience conference on how I leverage the NarrativeDX qualitative analysis tool to identify and respond to changing patient expectations. *Guide change management efforts across various system-wide quality and inpatient safety initiatives. *Lead patient-centered EPIC implementation projects using Scrum tools and techniques: gather user stories, lead sprints and reviews, manage backlog, facilitate User Acceptance Testing, lead dashboard component (metric) validation efforts, and monitor and control MyChart help desk calls. *Coach executive leaders and clinical teams in change management, project management, Microsoft 365 utilization, and Getting Things Done®.*Lead strategic planning efforts for growth and cost reduction initiatives totaling over $15M. *Support key project management planning and unit transition efforts for 343,000sf facility expansion project. * Provide front-line process and change management support during COVID crisis.

* Selected accomplishments: lead value-based purchasing improvement initiative that improved surgical performance compliance by 66% in 9 months (as presented in the 2015 Southeast Surgical Conference: A Multidisciplinary Approach to Improving SCIP Performance); achieved maximum earnings from 5 performance awards for analytical and project management excellence; redesigned integrated KPI dashboards for Charlotte-based hospitals and service lines; and successfully managed the rollout of TeamSTEPPS across ~1,500 perioperative staff. * Identify and prioritize opportunities for Core Measure improvements, lead interdisciplinary task force meetings, manage action plans, prepare SCIP performance updates for senior leadership that set the standard for monthly reporting procedures. Provide feedback to providers about non-compliance issues using interpersonal skills that fostered trust, confidence, and respect. * Provide project and analytical support to general surgery and trauma attendings and residents in publication and IRB submissions. * Educate various team members in process improvement, project management, and data analysis.

Selected Accomplishments: managed the acquisition of new outpatient clinics, developed integrated growth plans for all major revenue-generating service lines, developed performance measurement strategies and tools, and saved the critical access hospital 33% in marketing spend within the first 90 days using Lean concepts. • Work with interdisciplinary teams to develop consistent and valid business unit performance measurement systems for major revenue generating service lines. • Assess and prioritize new business opportunities, as well as opportunities for improvement for current services. Manage growth-related process improvement projects using PDSA and Lean concepts. • Lead the Business Development Council.• Prepare environmental assessments, marketshare reports, targeted marketing plans, service line forecasts, deep dive analyses, provider productivity assessments, and proformas in support of strategic objectives. Oversee marketing budget. • Jefferson Healthcare is a Critical Access Hospital affiliated with the Swedish Health Network and is located on the Olympic Peninsula in Washington state.

• Selected Accomplishments: New operational scorecard developed and approved by Board, key service line plans developed and approved, developed hybrid financial-statistical model for efficiently assessing ROI of innovative community care delivery model. • Identify and prioritize business development opportunities. • Serve as Operations Leader on the Business Analysis Council.• Conduct strategic, financial, product, market, and operational research in development of business plans for new and existing product lines and provide recommendations for capital resource investment.• Meriter is a 448-bed managed care system in Madison, Wisconsin.

Selected Accomplishments: Improved patient satisfaction mean scores in one Emergency Department by over 14% over a 4-month period. Applied change facilitation tools to develop a system wide compliance solution that cost less than one quarter of the budgeted amount and required no capital funding. Developed an orthopedic clinical performance dashboard that achieved PH&S regional recognition. Manage the development of Neurosurgery, Spine, and Orthopedic program performance dashboards at an award-winning and rapidly-expanding regional medical center in Everett, Washington. Developed effective interpersonal relationships with physicians, administrators, and data analysts alike.  Assist in development of a transition plan for a multi-million dollar laboratory consolidation project designed to improve economies of scale, reduce duplicative testing, and improve service performance and client access. Assist in system-wide effort to prepare for IRS 990 community benefit reporting requirements. Facilitate problem-solving and strategy development work sessions for various departments using Lean and GE change facilitation toolsets.

• Selected Accomplishments: Provided analyses on time and within budget, demonstrated positive and constructive interpersonal relations with various healthcare executives across the state. • Coordinate development of shared capital projects with CEOs and CFO’s of five large public district hospitals. • Manage Primary Care Medical Home Medicare Demonstration Project initiative. • Compile Annual Community Benefit Inventory report.

Decreased internal monthly financial reporting discrepancies by 30%, decreased analyst staff hours by nearly 20%, decreased reporting cycle time from 6 to 2 days, and improved team collaboration and engagement. Analyzed current state process, prepared SIPOC, CTQ’s, VSM’s and presented impact results to leadership.