Melissa Stringer Email & Phone Number

California, United States

Grant Ave San Francisco

Overseeing up to 150 employees, driving sales, loyalty and controllable costs for store.Developing benched leaders for promotion within the SF North District.Working towards financial goals, including Field Incentive Program. Achieving bonus every quarter in 2019 through the delivery of Loyalty apps. Couldn’t make these results without the staff. Through coaching, accountability, learning tools, and driving morale through employee experience, impacted a solid reduction in turnover.Managing payroll and scheduling for the store. Identify issues in staffing vs. budget and building a schedule to better optimize productivity while reducing cost. In addition, managing the districts optimization, as the Labor Management Expert.Recruiting and building strong teams, using in network and outsourcing tools. Filling positions from associate to top tier manager level. Maintaining new hire retention through in depth onboarding processes.Continued self development with the support of upper field leaderships direction. Taking on goals, profitability, and talent development with a full scope of the how this impacts the customer experience.Managed and trained new hiresMaintained staffing levelsPrepared payrollBuilt schedule to drive productivityPlanned and coordinated eventsSuccessfully implemented new policies and procedures to improve team efficiencyManaging P&LCreated Store Forecasting; metrics to base line

Sf Flood Flagship Buidling

Support Sr. General Manager Learning and Development in the SF/Bay Area Market. Connect with district managers in the market, creating training and on boarding plans for new hire orientation. Support changes in company training tools, such as modules and training assessments. Support driving initiatives when corporate structures changes, using projects and communication to facilitate changes. Develops, implements, and tracks training of internal promotions within San Francisco, Northern California, and Flood Flagship Districts. Utilizing key partnerships with North Americas Gap Inc. Market Training Filed, to collaborate on projects and communicate information to district within my market. In person development and training of all internal and externally candidates within the SF Flood Building Gap District flagship location.

Flood Building Sf

Gap Inc. San Francisco, Ca January 2017- PresentSenior GM – CustomerManaging a customer management team and sales team up to 100 in staff. Developing independent reviews for management team, and setting bench mark for their next within company. Strategically forecast business, partnering with Store Director to create events and meetings for high volume traffic days. Forecast business up to three months out, with fiscal quarter projections. Create different training programs to motivate staff and drive business objectives, such as Gap Card, product training, cashier and fitting room training. Partner with Store Director to revamp new hire on boarding process, to stream line efficiency and associate retention. Create cohesive collaborations between different departments to build sales through department margin reports and operational excellence. Participated in weekly SGM meetings with Store Director to review previous week’s business, and set up action plans for upcoming weeks. Worked through my sales associate population as number one leader on duty, driving results and motivating staff. Participated in corporate walk through and meetings.

San Francisco, California

Promoted in three level volume stores, managing flagship location. Overseeing all operations of the store; managing associates, educating stylist through merchandise product knowledge, achieving annual sales goals LY and Plan and forecasting sales volume. Train and educate brand/policy/procedures for all new hire managers in the SF DistrictKey Highlights:• Managed two bottom preforming stores, and delivered sales within two years to achieve positive yearend results.• Decreased shrink percent from a high shrink stores to low shrink stores. Embraced company New Shrink Program to drive those results and continue to build awareness.• Maintained/Increased client base in all three locations, achieved company client business. Creatively generating sales using company tools and client out reach.• Successfully collaborated with corporate and company designers to create an Elite Client Event each year, inviting the top clients to a meet and great dinner with Max and Lubov Azria.• Excelled in building careers with the company. Developed 5 managers into their next promotion and higher titles. Also promoted many part time associates into full time associates from stock level to personal stylist.• Received multiple awards through out the years or achieving company results.

San Francisco, California

San Francisco Bay Area

Managing over ten employees, using operational tools and product information to develop and train staff; maintaining minimal turnover by creating cohesive atmosphere in which employees can grow and develop with the brand. Key Highlights• Travel all SF/Bay Area retail stores as floating manager, coaching and supporting other locations to deliver brand message and drive sales.• Worked in corporate backyard, home store test location for all corporate tools.• Took high turnover rate in store, to low by recruiting top talent and maintaining morale through company training tools• Achieve Plan results for the year in home store location.• Worked closely with corporate during company client events. Corporate would attend events and support team during large focus events.

Greater Los Angeles Area

Managing sales team, motivate staff to exceed expected goals, managed financial relations, deliver excellent customer service, train new store managers for other stores, numerical analyzing, support company’s goals, gross margins, execute companies directed visual communication Key Highlights• Managed bottom preforming store, within two years achieved company results and turned store into top preforming store.• Invited to multiple conferences for the company with top managers in company.• Travel Los Angeles region training new managers and rolling out new cosmetic program during brand revamp.• Met CEO and had a personal lunch while he was visiting the LA region.• Educated teams on cosmetic application and key benefit ingredients for cosmetic line.• Manage high SKU inventory levels and building awareness around shrink.• Utilized company tools to create an interactive selling atmosphere driving KPI’s to achieve higher volumes in a bottom preforming store.