My entire professional career has focused on helping customers realize the value of technology products through roles in Sales, Product Marketing, Customer Success, and Support.Throughout all these roles I have been dedicated to delivering solutions that drive success – even before it was a thing. No matter my role or how I work with my customers, it is always about making them successful and doing it so that the business is successful too.I love the challenge of finding ways for customers to thrive and businesses to grow.In 2021 I joined the ServiceXRG team from Harris Computer where I headed up Application Support for a portfolio of SaaS products. I bring to the team hands-on experience with implementing CX strategy and customer success-focused initiatives, performance monitoring with scorecard metrics and measures, team and process improvements, application of service technologies, and data analytics.