Melissa Talboom Email and Phone Number

· Operational Excellence.· Guide all departments in the concepts of Lean Manufacturing via Kaizen (good change) events, education, communication, and empowerment.· In Process Inspection Kaizen – June 2024· Support Step Change (significant change/ improvement) activities as needed in alignment with organizational goals.· Support and ensure that all lean events are purposeful and sustaining.· Accomplish measurable business process improvements.· Support team leaders through the running of reports, accumulation and aggregation of metrics that support departmental scorecards and operational excellence.· Conduct, document, provide guidance around 7S (clean/ organized/ efficiency) audits· Provide recognition and celebration of individual and team achievements.· Work to instill an environment of responsible freedom and trust to inspire the contribution of each individual’s gifts and talents, incite action with accountability.· Mentor Leaders to build empathy, understanding, respect and value for others’ perspectives, encourage others to discover, develop, and apply their talents.· Coordinate educational opportunities both on and off site for team development.· Apply a wide degree of creativity and latitude into daily work.

· Responsible for 6-7 Customer Service Representatives.· Primary point of contact between ALIGN and the customer.· Manage Dates between ALIGN and the Customer.· Advocate for the customer while balancing the needs of both parties.· Responsible for the Front Desk Attendant.· Visitor first impressions.· Preparations for Customer Visits.· Manage team for attendance, scheduling, expectations, and training.· Set goals with team members and coach to achieve those goals.· Exhibit strong teamwork for positive results.· Standard work and TWI – Job Breakdown Sheet creation.· Ensure customer loyalty.· Compile data to make assessments of department’s progress.· Coordinate with upper management to enhance customer service objectives.· Facilitate Customer Visits.· Collaborate, negotiate, and problem solve with Internal and External customers to reach goals and meet needs.· Handle customer queries and complaints in an effective and timely manner.· Provide weekly and monthly reports and surveys as needed.· Proactively respond quickly and decisively to any system issues.· Lead Lean/ Continuous Improvement events.· Procurement Kaizen – May 2022· ID Kaizen – July 2023

• Serve as the primary point of contact between MTI and the customer.• Serve as the coordinator to help resolve any problems that the customer has, and provide status and commitments based on MTI’s ERP systems.• Support program team in attainment of performance objectives within the categories of: Growth, Profitability, Customer Satisfaction• Provide support to other program teams dependent on workload and assignment• Contribute to team environment by: Providing feedback, Understand how the CSR impacts team members, Learn basic responsibilities/Expectations of other team members, Cross-train with other team members on basic responsibilities• Coordinate with customers concerning purchase order placement, part build lead times, necessary tools, digital data, shipment dates, part statuses and delivery reports, etc.• Communicate part status frequently with accurate information• Communicate with customers to verify orders, define and make targets accordingly• Detect and communicate project issues effectively to customer• Coordinate with program team regarding CSTOP issues, then facilitate coordination between internal and external stakeholders• Contesting Late Deliveries: As per the customers need• Maintain up-to-date customer score cards (Provided from customer)• Solving Future Problems: Anything scheduled to be late 0 – 90 days out. Build your own report, make it yours, work on it weekly.• Maintain up-to-date customer production forecasts• Communicate quality returns and problems• Communicate date issues with Program Managers and Data Coordinator• Understand MTI’s operational capabilities• Manage large Customer projects (High dollar, difficult, causes capacity challenges)

· Operational Excellence· Guide all departments in the concepts of Lean Manufacturing via Kaizen (good-change) events, education, communication, and empowerment· Support Step Change (significant change/ improvement) activities as needed in alignment with organizational goals· Support and ensure that all lean events are purposeful and sustaining· Accomplish measurable business process improvements· Support team leaders through the running of reports, accumulation and aggregation of metrics that support departmental scorecards and operational excellence· Conduct, document, provide guidance around 7S (clean/ organized/ efficiency) audits· Provide recognition and celebration of individual and team achievements· Work to instill an environment of responsible freedom and trust to inspire the contribution of each individual’s gifts and talents, incite action with accountability· Mentor Leaders to build empathy, understanding, respect and value for others’ perspectives, encourage others to discover, develop, and apply their talents· Coordinate educational opportunities both on and off site for team development· Apply a wide degree of creativity and latitude into daily work

· Team member relations and mentorship, and motivation· Facilitate Team member reviews and coaching conversations · Communicate team member expectations· Facilitate weekly touch meetings· Monitor Shop safety and 7S expectations· Timecard management· KPI Metrics, and trend analysis· Budget management and expense approvals· Water Striding· Warranty/Customer Down prioritization decisions· Daily/ weekly shop schedule priorities· Daily/ weekly capacity level-loading at work centers· Communication to upper Leadership· Effective communication to customers (internal/external)· Manage visual tools/ spreadsheets/ Trello/ daily schedule· Lead Continuous Improvement/ L3 events (Kaizen, Step Change, etc.)· Shop process improvement identification and execution· Identify and respond to single points of failure· Organize cross training activities

· Master Document Control, upgraded the Quality Management System· Creation and maintenance of machine User Manuals· ISO 9001:2015 Lead Internal Auditor· Tool Calibration, cut costs in half and reduced downtime· L3/ Continuous Improvement Projects· Led a PM2 Hoshin task TeamProjects:· Calibration (fiscal 2016): I revised the calibrated tools list, got quotes from multiple companies, had a company come onsite and calibrate all equipment in one day, saved MSI >$13,000 in calibration costs in comparison to fiscal 2015.· QMS Index: Restructured the Quality Management System Document Index, hyperlinked all documents for ease of use, and am now collaborating with the assembly team to produce Work Instructions for all machine being built.· Worked on revising all Quality Management System Documents for conform with ISO9001:2015Completed Training Courses:· Communications Skills· ISO9001:2015 Lead Auditor· L3 (Living Legacy of Leadership) Fundamentals

•Strengths........Engages & Inspires........Relates Well To Others•Opportunities........Drives for Results•Oversee Cash Office operations•Successfully ran the Starbucks Kiosk........Partner with the Starbucks District Manager........Maintain strict quality standards ........Barista Basics certified........Barista Trainer certified........AST certified•Successfully ran the Food Avenue/ Pizza Hut........National Food Managers License........Successful Health Department audits (0 violations) ........Maintain strict Pizza Hut quality standards•Successfully managed a full Guest Service Desk remodel........Created processes to reach and maintain the goal of 'Hotel Lobby' clean at all times........Retrained all Guest Service Desk Team Members to never say 'No' to your Guest, go through every last option you have to meet their expectation•Successfully managed the Self Checkout installation project........Included working with outside contractors and vendors........Trained all cashiers on how to operate the Self Checkouts including how to pitch the REDcard from the Self Checkouts........Did so without interrupting the experience our Guests received........40% of our Guests use the Self Checkout and it has nearly eliminated long lines and wait times for Guests........Being a Self Checkout trial store, I was in constant contact with the project managers providing feedback on how to enhance the Guests Experience using Self Checkout•Have integrated the use of new equipment (MyDevice) for the team•WIC trained•Check lane speed, In stocks, Leader on Duty shifts, Cart attendants/ cleanliness, Flexible Fulfillment, Accessory Attachment Rate, Service Replacement Plans, Equipment Control

•Aided in Back to College staffing•Leader on Duty shifts -ran store operations for scheduled shifts -responsible for all Team Members in the store•Guest Service•General Retail Knowledge and Experience

Construct Purchase Orders, Invoices and bill customersUtilize statistical and analytical data to improve work efficiencyAide top management in interview processesUtilize marketing strategiesISO 9001 Internal AuditorTraining