Responsible for full employee life cycle from recruitment to offboarding for Singapore, China, Japan and Korea officesProvides guidance to the business and its leaders on all elements of the employee lifecycle in line with companystandards and legislationReviews and prepare HR related policies, SOPs, and workflows to align with the company's goals and valuesManages monthly payroll processing, benefits administration, provisions and local personal income tax and contributionsResponsible for yearly group medical insurance renewals and evaluates existing benefits where necessaryHandles mobility and international assignments for project crew, including visas and work permit applicationsInvolved in union discussions and collective agreement negotiationsResponsible for forecast planning and personnel cost budgetingAdministers performance management processes including annual salary reviews and variable bonus exercisesHandles disciplinary issues, grievances, and performance improvement plansManages and maintains HRIS using SAP and Excelity systems to ensure accuracy and integrity of HR recordsProvides monthly reports and dashboards to communicate personnel headcount and cost dataDrive and implement employee engagement, recognition, reward, and retention programsActively contribute to improving and maintaining the efficiency of HR’s processes and digitalization

Responsible for recruiting, developing, motivating and maintaining a competent part-time workforce in the ResortAdministers the welfare and benefits for part-timers and ensures that the offers are competitive and attractive in the marketProvides guidance to all Divisions and Departments on the management of part-time workforce, rostering and productivity Monitors the Full Time Equivalent (FTE), Production and Labor Productivity to ensure Departments have sufficient manpower to meet service requirementsEvaluates current work processes and makes recommendations to improve processes and create efficiencies Responsible for implementation of productivity systems. Works closely with productivity vendors and Government agencies (Singapore Tourism Board, e2i and SNEF) to receive funding for productivity projects

Develop and execute accommodation plans for VIP guests, Technical Officials, Athletes, Media and other invited guestsImplement operation plans to provide accommodation with other services (F&B, function rooms) for 28th SEA Games guestsPrepare and execute training plans to train workforce for Accommodation functional areaAssists with Accommodation budget calculations; being on top of all contractual fulfillments including payments to TenderersDevelop operation plans for Arrival and Departure to and from Airport and HotelsOversees two hotels’ pre-planning and operations during Games Period and maintained good working relationship with hotelsto ensure smooth operational work flow

Oversees all property operations; ensuring that the highest levels of hospitality and service are providedInteracts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levelsand overall satisfaction.Participates in the development and implementation of corrective action plans to improve guest satisfactionRepresents property management in the absence of the General Manager in resolving any guest or property related situation

Assists management with hiring, training, scheduling, motivating and coaching employeesHandles complaints, settling disputes, and resolving conflicts to both guests and business satisfactionSupervises staffing levels to ensure that guest service, operational needs and financial objectives are metImproves service by communicating and assisting employees to understanding guests needs, providing guidance, feedback,and individual coaching when neededActs and covers Manager on Duty (MOD) shifts

Assigns guest rooms according to guests’ requests and preferencesOrganize and coordinates check-ins and pre-registration procedures for arriving groupsEnsures room rates matches market codes and document exceptions; verifies and adjusts billing for guestsPre-register designated VIP arrivals and prepares key packetsIdentifies any over-commitments for the hotel and arranges proper walk procedures

Organizes, confirms and conducts all guest check-ins/check-outs, room reservations, requests, changes and cancellationsSupplies guests with directions and information regarding property amenities, services, and local areas of interestProcesses all payment types, adjustment vouchers, paid-outs, and miscellaneous chargesAnswers and extends both internal and external phone calls using appropriate verbiage

Assigns housekeepers their daily room assignments and inspects rooms to maintain AAA standards of cleanlinessProvides feedback to housekeepers to improve room cleanliness and guest experienceInvestigates complaints regarding housekeeping service and equipment, and takes corrective actionsResponsible for zone duty calls

Cleaning multiple Guest rooms including toilets, showers, sinks and tubs and working with cleaning chemicalsMaking beds, replenishing linens, dusting, vacuuming and emptying trashcansWorking with a Multi-line phone and Maximo Dispatching System in Housekeeping base

Worked with Human Resources to identify and define all job classificationsPartnered with various departments and leaders to create appropriate revisions to interview questionsResearched and developed appropriate behavioral and technical questions by positionEnsured all questions are aligned with the business needs and guest service philosophy, and all interview questions areconsistent and have appropriate rating guidesShadowed Front Desk and Convention Sales and Services