Melissa Thomas Email and Phone Number

· Manage day-to-day operations for premiere do it yourself (DIY) craft store showcasing instructor-led workshops including customer bookings and DIY class teaching· Supervise 7 employees by hiring, crucial staff decisions, onboarding, training, and scheduling· Create and enforce safety policies, operational procedures, and customer care practices· Coordinate an average of $5,000 in vendor ordering per month and corporate office requirements· Organize content marketing including face-to-face, social media post, and advertisement campaigns· Initiate in-house graphic design work, branding, and web design to eliminate outsource cost

Work both on & off premise to promote multiple brands of alcohol products. Hold a current TABC license

· Coordinated patient scheduling, insurance verification, incoming payments from insurance companies and patients, and EOB filing· Accounted for coding and abstracting of patient encounters, ensuring codes are sequenced appropriately for government and insurance regulations medical coding· Supervised, organized, and populated the schedule of 13 therapists and assistant· Performed monthly reconciliations through reimbursement analysis and documentation deficiency identification· Led coding staff as resource and subject matter expert in expert knowledge of CPT Compatibility Codes· Reviewed and verified documentation for diagnoses, procedures, and treatment results, including diagnostic and procedural information· Directed transition team through switch from ICD-9 to ICD-10 Coding System

· Recruited, interviewed, and hired all new hourly and salaried staff for gourmet market with 7 multi-department stores and corporate headquarters· Consulted and advised executives on strategic staff planning to match organizational growth· Coordinated staff performance evaluation process resulting in overall improved staff performance· Advised executives on challenging employee performance, discipline, and termination of employees based on policy· Mediated union contract negotiations and union specific compliance requirements

· Hired and trained employees for 8 departments using interview screens and committees· Developed comprehensive employee training manual to showcase organization culture and increase employee retention by 50%· Performed all employee onboarding and training· Conducted weekly payroll, employee appraisals, and employee benefit management