Melissa Thomas Email & Phone Number

Charlotte, North Carolina Area

• Billing Specialist-Processing of Work Orders, Invoicing Customers• Process Credit Card Payments online and apply to Customer’s Accounts• Batch and Process Credit Card Payments in Viewpoint System to Customer’s Account• Enter Lowe’s & Home Depot Receipts into System (Viewpoint-Vista)• Submit Invoices online to multiple Customer Portals for Payment(s) • Run Monthly Customer Account Statements-Notify Customer via email of Past due Invoices• Generate Work Orders• Answer Phones-take down Customers request for Work to be completed• Filing of Invoices in filing cabinet

St. Albans, Vt

• Contact Customers on Past Due Accounts to negotiate payments through various forms of communication• Review options for resolving overdue Accounts with Customers• Make Recommendations on potential bad debt write offs• Maintain Collector Notes, Status Updates, and Follow ups• Translates Customers issues and asks as a conduit with the responsible party to resolve• Determines Credit Holds/Removal of Held Status on Customer Accounts• Maintains and Monitors Metric Driven Objectives• Stays Current with Collection Practices, Procedures, and laws• Cross-Trains in Additional Responsibilities • Performs Additional Duties as Assigned by Management• Processes Clients Credit Card Payments online

St. Albans, Vt

• Worked out of SAP entering Employees daily punches such as missing punches, Approving of Overtime, entering of Paid Vacations, Sick Days, Personal Days and Unpaid days off• Entered all New Hire Employees into the System; order Badges • Kept tract of Call Outs-Ran Attendance Reports-supplied to all Supervisors and Managers for their Daily Meetings• Issued Attendance Warnings and Terminations• Maintained all Health, Dental and Disability Forms, Claims online• Applied and approved of 401K Loans for Employees• Maintained Employees FMLA, STFL time off from work• Sorted of Employees Check and sorted weekly per Department/Supervisor• Answered Phones, Filing of Documents, Petty Cash• Filled out Unemployment Forms, Spoke to Judge on Disputed Claims• Helped cover Front Desk-Receptionist when low on Staff of answering phones, paging, keeping track of Call-ins for each shift, keys

St. Albans, Vt

• Created Shipments of Flashlights and Lithium Batteries to be shipped to Customers and our Sister Plants• LTL Battery Orders-prepared paperwork for the Drivers/stacked Battery Orders on Pallets/Labeled• Balanced Floor Inventory Before and After each Shipment• Photocopied, Filing, Answering Phones, Scheduling Container Deliveries and Export Shipments• Scheduled Appointments online via Fed-Ex, UPS and Estes• Monthly Cycle-Counting of Warehouse-Write On/Write Off of Inventory in System• End of Month Reports, Conducted Daily Morning Tier Meeting• Entered Receipts into System of Deliveries received

St. Albans, Vt

• Created & Prepared Bonds (Paperwork) for Clearance across the Canadian Border for our Drivers of Men’s Suits• Photocopying, Assembling of Paperwork for our Drivers• Filing, Answering Phones, Scheduling Loads (Trucks)• Bagged Garments when needed help • Updated NAFTA yearly

Highgate Spring, Vt

• Prepared Bonds for Clients that were crossing the Highgate Springs, VT Border coming into the US• Setup Container Shipments• Filing, Data Entry, Processing of Entries, Maintained Log Book, Preliminary• Answered Phones, Print out of 7501’s for Customs• Picked up Mail from Customs