Melissa Thomas Email & Phone Number

• Processing new starter/funding forms and paperwork (BKSB, Cognassist, DocuSign)• Accurately processing all New Starts information on internal systems.• Managing all applicants to live learners for multiple weekly inductions.• Maintaining Estio’s digital apprenticeship service account.• Liaising with compliance and scheduling departments and completing adhoc projects.• Answering email and telephone enquiries both internally and externally.

• Responsible for day-to-day management of data processes for learners across 4 training centres. • Team leader of data administrators, duties of which include individual training and delegating of workload.• Competent using reporting systems on Power BI, Pics and Onefile.

Leeds, West Yorkshire, United Kingdom

• Responsible for scheduling and rescheduling training schedules for IT apprenticeships for the Leeds training centre.• Managing of team scheduling inbox and actioning queries from learners and internal staff members. • Communicating via phone and email with learners and managers daily regarding training schedules queries.

• Responsibilities included entering data in a timely and accurate manner, updating ticket system and actioning HR enquiries and requests in a confidential manner.

Leeds, United Kingdom

• Responsible for management of multiple events throughout the year• Delegate management both pre-event and onsite• Developing event schedules to ensure timelines and deadlines are adhered to• Building relationships with clients, venues and suppliers, Venue sourcing and site visits• Creating and proofing event documentation including H&S documents• Managing event budgets for the duration• Managing staff both pre-event and onsite

Leeds, United Kingdom

• Responsible for completing online event enquiries for 26 hotels from the submission stage to contracting the event.• Communicating with clients and agents throughout the event process via telephone and email.

Leeds

Worked on meetings, conferences, award evenings, tribute nights and weddings, assisting with event set ups, serving food and liaising with conference clients.

Mmu

During my second year at MMU studying Events Management, students created live events within teams. I worked as the Project Manager with in a group of 5. The group created an event called "Clowning Around" which was a children's charity fun day with a circus. The event aimed to raise awareness that the North West Air Ambulance Charity is not NHS funded and also to raise money.Clowning Around raised over £1000 for the North West Air Ambulance Charity.

Leeds, United Kingdom

Serving food and drink to customers both in the restaurant and the out sales.Cash handling, making reservations, basic food preparations and cleaning all equipment during and after each shift.

Leeds, United Kingdom

Worked in Legal and HR department assisting colleagues with their day to day work.

Leeds, United Kingdom

Worked in Sales and Finance assisting colleagues with their day to day work.

Bachelor’S Degree, Event Management

High School, Business And Law, Abb

High School, 14 A-C Gcse'S Including Maths, English And Spanish