Melissa T. Email & Phone Number

Gresham, Oregon, United States

Identified, researched and resolved billing variances to maintain system accuracy and currency.Resolved 50 work queue accounts daily through research and troubleshooting RTE to identify correct payors and plans. Utilized payor portals to determine eligibility.Resolved third party claims such as workman's compensation and TPL (third party liability) insurance through researching databases to obtain correct payor information and subscriber ID.

Beaverton, Oregon, United States

Employed job analysis in accordance with principles of instructional design to create effective training programs.Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.Mentored new hires, resulting in stronger staff development and increased productivity.Developed and delivered up-to-date training information to enhance employee performance, and boost employee efficiency.

Portland, Oregon, United States

Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.Set up and broke down promotional booths and tents, talked to potential customers and organized activities for successful promotional events.Communicated product value, quality and style to educate and entice potential customers.Analyzed consumer usage patterns to identify trends and target key demographics.Provided customer service using extensive knowledge of Iichiko productsSnapped professional quality photographs to use on social media channels for promotional campaigns.Increased brand awareness through event marketing, demonstrations, sales and brand promotion.Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Portland, Oregon, United States

Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.Discussed options with delinquent clients in terms of proposed solutions or foreclosure.Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.Assessed individual situations and developed effective and appropriate resolutions.Completed in-depth research to investigate claims and resolve problems.Documented all actions performed and interactions with customers.Documented all actions performed and interactions with customers.

Portland, Oregon, United States

Monitored staff performance of 10 employees at top 5 state net grossing franchise, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.Teamed with 8 managers to brainstorm ways to enhance and improve training effectiveness through monthly corporate meetings.Created training schedules for trainees and presented weekly training programs.

Portland, Oregon, United States

Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.Set up and broke down promotional booths and tents, talked to potential customers and organized activities for successful promotional events.Communicated product value, quality and style to educate and entice potential customers.Analyzed consumer usage patterns to identify trends and target key demographics.Provided customer service using extensive knowledge of Gekkeikan productsSnapped professional quality photographs to use on social media channels for promotional campaigns.Increased brand awareness through event marketing, demonstrations, sales and brand promotion.Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Portland, Oregon, United States

Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.Set up and broke down promotional booths and tents, talked to potential customers and organized activities for successful promotional events.Communicated product value, quality and style to educate and entice potential customers.Analyzed consumer usage patterns to identify trends and target key demographics.Provided customer service using extensive knowledge of Ty Ku productsSnapped professional quality photographs to use on social media channels for promotional campaigns.Increased brand awareness through event marketing, demonstrations, sales and brand promotion.Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Portland, Oregon, United States

Drafted legislation and amendments, wrote government policies and established budgets.Created plans and communicated deadlines to ensure projects were completed on time.Collaborated with OBC (budgeting committee), 250 student groups, and other members of office to achieve reduction on annual spending costs, increase in profits from annual event programs, and successful event turnouts.Used public gatherings, community events and direct relations to keep constituents happy and informed.Worked closely with other senators to maintain optimum levels of communication to effectively and efficiently complete projects.Represented interest of students and wrote and supported legislation.Served on senate committees and listened to presentations from lobbyists, organizations and other parties.Resolved problems, improved operations and provided exceptional service.Used critical thinking to break down problems, evaluate solutions and make decisions.

Portland, Oregon, United States

Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.Set up and broke down promotional booths and tents, talked to potential customers and organized activities for successful promotional events.Communicated product value, quality and style to educate and entice potential customers.Analyzed consumer usage patterns to identify trends and target key demographics.Provided customer service using extensive knowledge of Jägermeister products.Snapped professional quality photographs to use on social media channels for promotional campaigns.Increased brand awareness through event marketing, demonstrations, sales and brand promotion.Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.Exceeded goals through effective task prioritization and great work ethic.Delivered exceptional level of service to each customer by listening to concerns and answering questions.Actively listened to customers' requests, confirming full understanding before addressing concerns.

Bachelor Of Science - Bs, Biology, General

Activities and Societies: Student Senator of Multicultural affairs and Student Life. Student officer of PERMIAS Indonesian student group.

Cna I, 3.75

Health Sciences, High School/Secondary Diplomas And Certificates, 3.75

CAL is a unique school because of its business partners. They provide CAL with authentic projects, internships, clinical experience.

High School Diploma, High School/Secondary Diplomas And Certificates, 3.75