• Assisted 40 collectors with placing eligible borrowers in rehabilitation, consolidation, and payment in full.• Achieved goals exceeding $5M per month.• Maintained high-quality customer service through call monitoring and coaching of each agent.• Conducted daily and weekly one on one training to establish and maintain solid fundamentals in skip tracing, adherence to FDCPA, and state guidelines. • Facilitated weekly meetings with other managers to certify all new training material was properly relayed to staff.• Communicated with senior managers, directors, and vice president of operations to guarantee monthly goals were obtained by department. • Set monthly plans for each agent to increase individual production and customer care each month.• Tracked and maintained hundreds of new programs per month using Excel.• Nominated for Women in Business of the Year.• Awarded Meck Plaque award through Navient.• Achieved #1 Team multiple times.• Reached compliance rating of 95%.