• Implemented new collections and statement process, bringing in an Early Out vendor to increase patient satisfaction, as well as decrease workload of staff, allowing them to focus on other duties. Continually monitor reporting to ensure proper processing of accounts. Address and resolve any related issues. • Successfully managed transition in corporate ownership, which involved complex system and process changes. Actively oversee process changes, consistent reporting requests, as well as data analysis on behalf of corporate, due to their lack of access into our current systems. • Work closely with Meditech consultant to resolve issues, create new reports, adjust processes, and add/edit reimbursement rates.• Repeatedly deal with short-staffing due to having a lean revenue cycle team, staff on PTO (including extended leave), and staff turnover. • Effectively navigated through COVID-related challenges involving the mandated shutdown of all elective surgeries. Worked through creative processes to ensure my staff maintained work and a consistent paycheck during the shutdown. Oversaw new post-COVID protocols, such as remote work setups and schedules, as well as back-logged volume demands. • Regularly take patient calls, provide patient estimates, verify insurance benefits and authorizations, use payer portals, communicate with physician staff and insurance companies. • Review, research, and resolve denied codes, claims, and other billing issues. Identify physician documentation opportunities and bring forth recommendations to facility leadership.• Manage the administration of personnel, including interviewing, hiring, evaluating, counseling, and coaching all revenue cycle employees.

• Bad debt reduced by 58% from prior year and AR days dropped from 48 to 33 by ensuring timely billing and accurate claim and appeal submission• Cash collections increased by 136.5% between 2015 and 2017.• Successful insurance reimbursement due to the execution of accurate claim submission and appeals, resulting in a 25% growth in receivables year over year even with lower volume.• Point person on new clearinghouse implementation.• Managed community service projects as part of the company Employee Activities Committee.• Point person on new clearinghouse implementation.• Ensured all claims (average 560 per month) are submitted without errors in a timely manner.• Provided back-up support to charge entry/auditor and insurance verification.• Processed all charity care and financial assistance applications.• Processed all patient and insurance refunds.

• Worked with controller to create new method for processing rent payments in a more efficient manner in order to avoid late payments.• Prepared and fully processed invoices and employee reimbursements for over 40 medical clinics.• Worked with practice administrators, physicians, and other medical staff for proper processing of payments.• Managed weekly check runs, ensuring timely release of batches.• Coordinated with vendors to reconcile accounts. • Collaborated with purchasing department for PO processing.

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