Specifically working with many of Australia's leading companies across a variety of industry segments, with a national, multinational or global travel programme.Collaboratively work with corporate clients to drive down costs and improve efficiencies through aggregation of their end-to-end travel process, including; pre-trip approvals, online bookings, supporting resources, cost approvals, safety, security, risk management, suppliers, payments, policy and procedure workflows.

Salvage Project ManagerResponsible for setting up a new internal function across all Suncorp - Commercial and Personal Insurance, that maximises the commercial benefits from Suncorp's GI Property Salvage and Auction activities. My role targeted activities that deliver savings through an effective implementation of sales methodologies and the exploration of continuous improvement initiatives through salvage of all personal and insurance claim products.Travel Advisor Responsible for a full travel review of the Claims commercial and personal insurance supply model. Recommendation of an innovative sourcing approach customised to suit the Claims business, outside of the traditional corporate travel services. Key focus of reducing claims processing times, customer excellence scores and costs.

Responsible for the establishment and on-going management of the Brisbane Sales team growing target industry segments largely consisting of hospitality, entertainment and retail industries. Accountable for developing and proactively managing a sales strategy for identifying, attracting and retaining long-term partners within Queensland.

Responsible for implementing the QLD sales strategy and sales management process.Management of the Queensland sales teams, comprising of 7 team members.Responsible for an annual new business acquisition budget of $100 million; Deliver 20% compound TTV growth annually.Management of relationships with key suppliersManagement of relationships with key clientsManagement of strategic prospects pipeline in the Qld marketplace

As Leader of FCTG’s 24 hours emergency assistance team focusing on delivering urgent, timely reliable service to Australian customers when travelling and after hours. A strong element of problem-solving, issue resolution and emergency support for flight delays, cancellations and any impacts on customers travel plans.

Fully accountable for National and Global event programs under my direction, working with external and internal Flight Centre Limited businesses. Ensure event briefs and budgets are fully understood and logistically sound and provide proactive, strategic solutions. Maintain effective communication pre and post event with key stakeholders to ensure accurate and efficient event management, which may include all creative, technical and logistical elements of the event. Identify margin improvement where possible to ensure company targets are met & exceeded.