· Monitored and maintain the system A/R for Medicaid, Medicaid HMO, Medicare, Medicare HMO, Commercial, BWC and Lab· Maintained current knowledge of all Medicaid, Medicare and BWC billing guidelines· Maintained quality standards and statistics for associates in order to maintain the A/R· Used data to trend denial and payer issues to decrease days in A/R· Worked with coding to keep abreast of CPT changes and issues· Created and maintained on-going training program for patient accounting representatives· Maintained department budget· Navigated and supported A/R platform, HealthQuest, as well as our EHR system.

· Managed call center for system wide patient type changes· Created learning modules and education for Patient Financial Service departments which included: patient accounting, central scheduling, patient type change department, lab and patient registration· Maintained department budget· Created and maintained processes and procedures for efficiency· Newly created online learning environment and classes using Camtasia, Adobe Captivate, and HealthStream· Created and maintained Patient Financial Services website, using Drupal, to house online learning, policies and procedures, job aids and announcements· Worked closely with the Directors and Vice President to manage the revenue cycle to increase efficiency

· Taught technical program information to medical staff in a classroom setting· Created and maintained detailed training material for new and existing programs with various computer programs such as Adobe Capture, SnagIt and PowerPoint· Provided Quality Assurance duties through specialized internal audits on a daily basis· Maintained specific computer databases such as GE/IDX, EPIC, Access, and HelpStar· Participated in converting EMR system through becoming software certified, creating detailed training documentation for the organization and chairing the build team