Melissa Vanpatten Email & Phone Number

Wayland, Michigan, United States

Create the daily schedule and cooridate daily with the superindentSchedule subcontractos for excavation & site prepsComplete all Miss Dig for project.Manager customer experience & concrete services project coordinatorOversee invoicing & collections

Grand Rapids, Michigan

Same job, new name as company was bought out due to bankruptcy.

Manage all property damage claims for one of the nation's largest transportation companies and its subsidiaries. Analyze estimates for repairs, car rentals, lost revenue and total losses. Possess authority to analyze and negotiate settlements for claims valued up to $10,000.00. Hire and oversee appraisers to protect company's interests. Fully licensed Insurance Adjuster for the State of Michigan.

Organized the bi-annual "Drivers Appreciation Day." Collected data and prepared daily and monthly operation reports. Maintained expense reports, answered phones and set up interviews.

Managed 50 team drivers and trailer pool while performing dispatch and managerial responsibilities in a fast-paced environment. Responsible for dispatching, tracking, and monitoring drivers to ensure timely delivery of freight, communicating primarily through use of Qualcomm and telephone. Ensure team miles of 5,500 – 6,500 per week. Correlate with Customer Service to educate drivers on the customers’ demands and, in turn, present driver feedback regarding any difficulties encountered in… Show more Managed 50 team drivers and trailer pool while performing dispatch and managerial responsibilities in a fast-paced environment. Responsible for dispatching, tracking, and monitoring drivers to ensure timely delivery of freight, communicating primarily through use of Qualcomm and telephone. Ensure team miles of 5,500 – 6,500 per week. Correlate with Customer Service to educate drivers on the customers’ demands and, in turn, present driver feedback regarding any difficulties encountered in fulfilling those demands. Coordinate with the Maintenance Department for routine and non-routine repairs and service on tractors and trailers. Established working rapport with drivers to keep them pleased with their jobs, thus boosting driver retention. Utilized drivers to achieve company goals. Show less