IT Ops Tech III will support installing and maintaining employee equipment and systems, including desktop computers, mobile phones, fax machines, and printers. This role involves configuring, installing, maintaining, and upgrading computer systems hardware and software.

Provided tier 2/3 technical support for a variety of IT systems and applications.Troubleshot and resolved complex technical issues related to networking, servers, and end-user devices.Automated repetitive tasks using scripting languages (PowerShell) to improve efficiency andreduce errors.Deployed and maintained servers in a virtualized environment using VMware vSphere.Managed and administered Active Directory and Azure AD for user account creation andmanagement.Collaborated with helpdesk to provide senior-level support and guidance.Created and maintained technical documentation to support IT processes and procedures.Designed, implemented, and maintained IT infrastructure components, including servers,networks, and storage systems.Configured and optimized network devices (routers, switches, firewalls) to ensure networkperformance and security.Monitored system performance and proactively addressed issues to maintain uptime andavailability.Provided technical support for enterprise applications and systems.Assisted in the migration of IT systems to cloud platforms (e.g., Azure).

Monitoring mainframe system, Create and update documentation (Checklists, Procedures, IPL procedures, etc), Adding, removing and editing schedules within nightly production, Problem resolution/Job Abends, Utilize servers to print and distribute mainframe documents.

Started Google, Facebook, Instagram & TikTok sites for BMF Fitness Center. Also creates and posts all photo/video content and updates for all of the above sites on behalf of BMF Fitness Center.

Monitoring multiple systems across 4 Nodes, Create and update documentation (Checklists, Procedures, Month-end Documents, etc), Scheduling changes within nightly production, Training of new employees, Problem resolution/Job Abends, Trouble shooting NDM and FTP transmissions

Monitoring of multiple midrange platforms (Autosys, AS/400, IBM OS/390), Monitoring of multiple mainframe platforms. (CA7, JES2, JES3, TWS, VM/VSE, FAQS/PCS, ESP), Z/OS, Process improvement