Melissa Wallis Email and Phone Number

-Human Resources-Accounts Payable-Accounts Receivable-Payroll-Travel Request & Expense Processing

-Human Resources-Accounts Payable-Accounts Receivable-Payroll-Travel Request & Expense Processing

-Account Payable-Accounts Receivable-Payroll-Job Forecasting-Graphics Assistant

-Primary contact for the Dispatch department, consisting of dispatching up to 10 technicians with a variety of project styles, such as service, maintenance or installation, with up to the minute GPS reporting.-Work directly with customers to schedule appointments according to their needs and requests.-Facilitate incoming phone calls according to requests-Process customer invoicing and collections-Maintain customer and vendor files

Office Manager Jan 2005 – Nov 2011-Chief liaison and point-of-contact for Company marketing plan, including management of the co-op finances, graphic options, interactions with website management and working with CEO on marketing direction.-Executive Assistant to President. Responsible for maintaining schedule and updating personal calendar, facilitating reports and ongoing meetings to improve his overall effectiveness.-Daily clerical operations that utilize common office software such as Word, Excel, Publisher, etc.-Directly supervised multiple employees in the position of reception, payables and dispatching. Worked directly with their overall coordination, training and development.-Maintained over-all office budget, consisting of over $100K in clerical supplies, communications, advertising, etc., in accordance with overall company budget plan.-Facilitated I.T. solutions within the office, acting as chief liaison between in-house help support and professional I.T. consultant. Regularly offered low-level tech support individually. Created and managed Microsoft Exchange accounts and shared user drives.-Responsible for hardware and service plans for all inner-office phones and cell phones for over 20 employees, including smart phones, GPS tracking for vehicles and two-way paging services.Accounts Receivable Sept 2004 – Nov 2011-Fully managed the Accounts Receivable Department, consisting of over 2.5 million in yearly billings. -Managed maintained a disciplined collection process in accordance with receivables.-Responsible for the ongoing customer service, administration and renewal of over $350K in residential and commercial maintenance contracts. Dispatcher June 2001 – Nov 2011-Directly operated and managed the Dispatch department, consisting of dispatching up to 15 technicians.-Work with customers to schedule appointments according to their needs and requests.-Facilitate incoming phone calls according to requests.

-Managed daily business processes-Customer service, sales, Merchandising, Scheduling, and Inventory

-Managed daily business processes-Customer Service, Scheduling, Payroll, Inventory, Sales, and Merchandising