Melissa Wanamaker Email & Phone Number

Phoenix, Az, Us

Mesa, Az

 Created and launched a strategic business plan including working with wholesale retail and online sales. Successfully turn product maintaining a profit and obtain new business arrangements with wholesale retailers.  Develop marketing strategies to draw up successful business using social media, local stores and craft shows. Design and create all components of the product including marketing plans. Acquired all equipment and inventory to successfully start up the business.

Phoenix, Arizona Area

 Spearheaded Opes Financial Solutions office coordinator policy and procedure material for Phoenix, AZ office. Formed working relationships with non-captive insurance organizations. Manage a strict agent scheduling system for appointments to maintain order of the office. Process and maintain client files, update licensed agent paperwork with non-captive organizations.

Phoenix, Arizona Area

 Pioneered new processes to enhance internal and external customer service and on the job training techniques for Apollo Group and University of Phoenix. Collaborated with Department of Education Certification to ensure financial aid remained processed for student accounts.  Mentored a staff up to 13 employees.  Initiated weekly trainings and meetings with department staff and completed semi-annual reviews.

 Motivated staff of 9 finance counselors to continuously exceed monthly goals and expectations Streamlined accounts receivable management by effective follow up on student accounts.  Orchestrated training programs and formed policies and procedures for customer quality assurance.  Handled student escalations and provided positive resolutions.

Phoenix, Arizona Area

 Developed training module utilized during on the job training for entire University of Phoenix.  Responsible for student accounts including audits, billing, financial aid, delinquent balance collection and coding checks from employers.