Melissa Watson Email & Phone Number

Canada

Canada

Hamilton, Ontario, Canada

The first few years I spent at RE/Max were at front reception where my duties included answering calls, paging agents through QOC, greeting visitors, assisting agents and uploading listings to RAHB and TREB. In 2017 I was promoted to Assistant to the Deal Administrator. In this role I managed all incoming deal paperwork in a timely manner, ensured accuracy in both the reporting and filling out of transaction paperwork and associated trades. In addition to my role as the Assistant to the Deals Administrator, I assisted with the set up of new agents providing them with office orientation and training them in the use of company software/programs. In 2019 I began working as a part of a transaction team to ensure the efficient processing of all the deal paperwork company wide. I am proficient in the use of Nexone to store deals, Lonewolf to generate letters and invoices and Broker Bay to communicate with agents. Adept at commission calculations, managing an email account and providing superior customer service to agents, other brokerages, and lawyers offices.In 2021 I began supporting the accounting team one day a week and have gained a basic knowledge of Lonewolf's accounts payable and agent management functions. I continue to support the agents with over the phone training on the use of Nexone software and deals procedures and paperwork. As a senior member of the transaction team I troubleshoot issues for agents on a regular basis and provide insight and assistance to other members of our transaction team. In 2023, I moved into the accounting department full time while also supporting the deals department. In my new role I am learning the various aspects of accounts payable and receivable.

Hamilton On

- Answered calls for various real estate companies and other agencies while maintaining a polite and pleasant telephone manner- Solved problems and found information efficiently and developed appointment handling strategies and worksheets.- Assisted in training of new CSR's

- Planned and carried out lessons efficiently - Integrated new learning approaches into daily teaching practices- Established high learning expectations for students and motivated them to succeed- Extensive involvement in extra-curricular activities such as sports teams, student council as well as other clubs and events

- Employed initially as customer service on the sales floor while also assisting on cash desk.- Became proficient at cash desk and switchboard procedures and assisted in training of other cashiers.- Communicated with customers to assess their needs and used suggestive selling techniques to up-sell items and/or add to average basket size.- Created displays that were eye-catching and followed store regulations or plan-o-gram models.- Recipient of Making a Difference Award – July 2007.

Bachelor Of Education (Bed), Elementary Education And Teaching

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Society of Of Campus Students