Melissa Wickam Email & Phone Number

San Diego, California, United States

• Develop and maintain relationships with a diverse portfolio of clients, serving as their primary point of contact and trusted advisor.
• Proactively engage with customers to understand their business objectives and align our products and services to meet their needs effectively.
• Drive customer adoption and success by conducting regular check-ins, providing product training, and delivering actionable insights and recommendations.
• Collaborate cross-functionally with sales, product, and support teams to ensure seamless onboarding, implementation, and resolution of customer issues.
• Monitor customer health metrics, analyze usage data, and identify opportunities to improve customer satisfaction and retention.
• Conduct monthly account reviews and quarterly meetings with key stakeholders to assess progress, address challenges, and identify upselling or expansion opportunities.

• Managed the daily operations of three website properties; the most profitable channel in the company, delivering growth comps of 40%+YoY.
• Project managed site relaunch from Magento 1 to Magento 2 as well as Magento 1 to Shopify and managed post go-live to ensure all functions were working properly.
• Liaison between creative team, web developers, merchandising, and marketing to ensure projects are built to pixel perfect expectations, all team needs are met and manage all necessary back end trainings
• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Manage and lead all aspects of the customer service team including: phone, email, returns, and implement new strategies, training and policies to improve the customer experience
• Successfully project managed, launched and maintained the following projects, including but not limited to: Narvar, Signifyd fraud protection software, Global e international shipping, Afterpay, and Gorgias

• Opportunity to open the Santa Monica location in BP department
• Engaged with customers to effectively build rapport and lasting relationships.
• Delivered a high level of assistance by locating products and checking store systems for merchandise at other locations.
• Received recognition for boosting sales and profitability of the store by achieving and surpassing store's sales and productivity goals

Bachelor Of Science (B.S.), Merchandising And Buying Operations

Bachelor Of Science (B.S.), Merchandising And Buying Operations