 Answering incoming calls and make an outbound calls. Responsible of recording and distributing incoming and outgoing mails. Processing payment advice’s from credit providers to internal and external agents. Responsible in preparing and distributing Daily Performance Report for Loss Recoveries Officers & Collections Consultants. To perform banking duties on behalf of Recoveries team; including the processing of paperwork and producing receipts for all debtor payments In charge of issuing jobs to both internal and external agents for repossessions, process serving jobs, field calls and MIP( Mortgagee in Possessions) Dealing with Agents in booking tow service. Work closely with Account Coordinators to manage the various different jobs for both agents. Liaise with clients to ensure that all jobs were issued in an efficient and timely manner. Providing correct quotes for mileage to be approved by clients. Document Preparations, Typing, Scanning and File management. Other ad-hoc duties as required.

 Reception duties ensuring prompt and efficient service to all incoming calls; In charge of processing invoices efficiently and effectively in a timely manner to ensureprompt payment; Supporting Account Managers to attend clients queries in regards to their accounts; Oversee building problems to ensure working environment is kept to the best possiblestrandard,with effective communication with the Building Property Manager; Maintain records for State Trust Accoutn and verify banking in order with State Law; Ordering and Purchasing of stationery to provide resources for all associates; In charge of distributing incoming mails to all assosicates and preparing outgoing mails; Liase with Accounts Payable in Melbourne Office to ensure prompt payment; To perform cashiering and banking duties on behalf of DMS/Finance; including theprocessing of paperwork and producing receipts for all debtor payments; Insert solicitor report into the system for the account managers to take action on; Responsible for debt collection license renewal; Act as a First Aid Officer; Other general ad-hoc duties and reception duties for a busy switchboard ensuring prompt andefficient service to all customers.

• Making proposal to prospects and Preparing contract for extension subscription• Point of Contact for Clients in regards to all RIS enquiries(temporary recipients,sign up,client request,etc)• Liasing with Clients of which consist of various types of industries such as oil and gas companies, IT & telecommunications companies, manufacturing companies, pharmaceuticals companies, state-owned companies, foreign embassies• Maintain and update client profile in marketing database.• Maintain Monthly Status Report • Working alongside Duty Officer if there is addition/deletion of subscribers.• Editing& Compiling Daily Report for Weekly Report• In charge of View Point Briefing Arrangement (Send invitation to clients, print reports, distribute it to clients)• Assisting Accounting Department with client’s outstanding invoice.• Assist in preparing tender documents that related to Risk Information Service• Other admin duties as requested

• Screening customers for opening account purposes.• Maintain and update customers database using KYC(Know Your Customer), scanning and filling documents.• Working alongside Compliance Officer to ensure the correct standard worldcheck for screening purposes.• Greeting clients and transferring calls at reception• Liaise with customers for documents needed in regards of updating process