Principal It Consultant
CurrentLaboratory Application Manager for Clinical Pathology applications such as Oracle Cerner Millennium PathNet with a focus on Product Management and laboratory strategy.
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Melissa Wiggins is listed as Principal IT Consultant | Co-lead Women Empowered at Kaiser Permanente at Kaiser Permanente, based in Roswell, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Melissa Wiggins.
Melissa Wiggins previously worked as Principal IT Consultant at Kaiser Permanente and Co-Lead Women Empowered @ KP Business Resource Group at Kaiser Permanente. Melissa Wiggins holds Bba, Management Information Systems from University Of Georgia - Terry College Of Business.
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Melissa Wiggins is a Principal IT Consultant | Co-lead Women Empowered at Kaiser Permanente at Kaiser Permanente. Colleagues describe her as "I was able to watch Melissa's interaction with clients and view first hand her abilities to adapt to new and difficult situations. She is an excellent resource that can be counted on to provide the client with all of her abilities in a personable manner. She is an excellent employee with her mind on accomplishing the goals of her project as well as her personal goals. She continually strives to perform at high levels of satisfaction for her clients and she isn't afraid to bring up her own ideas on how to streamline a process or to offer alternative views of a difficult situation."
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Oakland, California, Us
Laboratory Application Manager for Clinical Pathology applications such as Oracle Cerner Millennium PathNet with a focus on Product Management and laboratory strategy.
Oakland, California, Us
Champion diversity, equity, inclusion, and community engagement as part of the BRG leadership team.Plan and facilitate events that inspire, empower, and connect women and allies across the organization. Examples include a Getting Things Done overview, a Women's History Month civic engagement panel featuring a keynote from Atlanta Mayor Bottoms, “Resilience & Wellness in the Midst of COVID-19”, and community meetings.
Oakland, California, Us
Cerner Millennium application lead for PathNet laboratory production support, enhancements, core projects, and upgrades.Led the ServiceNow implementation for the laboratory team and coordinated extensive changes. This included developing standards, translating requirements from other lab teams, communication, and training.
Kansas City, Missouri, Us
Managed a team of Client Instructors from 2006-2010. This included interviewing, hiring, goal setting, conducting performance reviews, escalating issues, training new instructors, and career coaching.Facilitated multi-day education events in person and virtually - Fundamentals, Core, Charge Services, Order Management, Documentation Management, and PowerNote. Average instructor quality rating of 4.9 out of 5.0.Collaborated with curriculum managers to develop and update course content. Created and delivered two new client courses and updated numerous additional courses.Obtained 6 Cerner certifications and 31 Client Satisfaction All Star awards for exceeding client expectations.
Kansas City, Missouri, Us
Participated in all phases of implementation, testing, requirements and needs analysis, scope management, change control, and troubleshooting. Provided cross-departmental design and build of Charge Services.
Armonk, New York, Ny, Us
Legacy system support. Business-to-business HTML web page development and implementation. Requirements analysis and design of an Interactive Voice Response system. Designed and implemented a Lotus Notes database for centralized inventory tracking of PCs. Configured PCs for employees. Automated installation and configuration of Aventail Connect VPN software, created a user guide, and registered users.
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Melissa Wiggins works for Kaiser Permanente.
Melissa Wiggins is listed as Principal IT Consultant | Co-lead Women Empowered at Kaiser Permanente at Kaiser Permanente.
Melissa Wiggins is based in Roswell, Georgia, United States while working with Kaiser Permanente.
Melissa Wiggins has worked for Kaiser Permanente, Cerner Corporation, Ibm, and The University Of Georgia.
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Melissa Wiggins holds Bba, Management Information Systems from University Of Georgia - Terry College Of Business.
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