Melissa Willms Email & Phone Number

Melissa Willms is a Customer Service Representative at Lowe's Companies, Inc..

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  Customer Service Representative

  Lowe'S Companies, Inc.

  Apr 2006 - Dec 2018

  Lowe's Home ImprovementInstall Sales CoordinatorLodi, CaliforniaJuly 2017 – Present Provide high quality, unbiased customer service and problem solving internally and externally.• Communicate by phone and email with customers, vendors, and sales associates. • Organize and analyze customer and vendor interior/exterior install measures.• Use teamwork on customer sales, install measures and contracts.• Inspect sales contracts for authenticity, signatures, and… Show more Lowe's Home ImprovementInstall Sales CoordinatorLodi, CaliforniaJuly 2017 – Present Provide high quality, unbiased customer service and problem solving internally and externally.• Communicate by phone and email with customers, vendors, and sales associates. • Organize and analyze customer and vendor interior/exterior install measures.• Use teamwork on customer sales, install measures and contracts.• Inspect sales contracts for authenticity, signatures, and completeness of information.• Manage cash, credit, debit, and credit exchanges with POS system.• Process all contracts, installer, and customer notes into database. • Pay and balance all installer invoices daily with accuracy.• Use of PC, including, Outlook, Word, Excel, and internal programs.Lowe's Home ImprovementReceiving ClerkLoveland, ColoradoJune 2011 – July 2017• Receive, verify and keep detailed record of products received in warehouse.• Arrange for product transportation. • Verify the accuracy of shipment documents. • Face-to-face and external communication with customers and vendors. • Delegate tasks to other warehouse employees. Lowe's Home ImprovementReceiving-Delivery ManagerLayton, UtahApril 2006 – June 2011• Responsible for overall performance of Receiving and Delivery departments. • Ensure staff performing their jobs according to company’s operational policies and procedure. • Review purchase orders for accuracy. • Document items received and update inventory database. • Ensure safe warehouse operations by implementing safe practices and processes. Show less