Conduct comprehensive training sessions for volunteers, emphasizing the unique challenges and sensitivities associated with working in the youth justice and mental health sectors.Maintain accurate records of volunteer activities, including regular volunteer case notes and annual volunteer reviews, ensuring compliance with agency policies and standards.Foster a positive and inclusive volunteer culture, recognizing the crucial role volunteers play in enhancing the agency's impact and how this role can help volunteers in their future goals as well.Collaborate with agency staff to assess volunteer needs and strategically assign volunteers to support various programs and services.Involved in the creation of an internal Youth Engagement Committee, including youth volunteer recruitment. Involved in the creation of an internal Family Engagement Committee, including member recruitment.

Aided in group clinical service-delivery for a dialectical behaviour therapy (DBT) skills training group, consisting of 3-4 youth between the ages of 14-17 years old along with their caregivers.Trained in crisis intervention and conflict resolution skills to ensure the safety of both group participants and facilitators.Maintained attendance records, performed set-up and cleaning duties, and provided active group participation and non-clinical assistance to clients as needed.

• Facilitated one-on-one skills workshops for youth facing mental health issues between the ages of 12 to 17, resulting in improved problem-solving, de-escalation, and conflict resolution skills • Prepared weekly online activities for one-on-one sessions with autistic youth to address their goals of building communication skills and increasing peer socialization • Created a positive and non-judgemental space for youth that allowed them to be vulnerable and talk about the difficult emotions and thoughts they were experiencing

• Designed a two-month educational curriculum that was appropriate for newcomer youth between the ages of 9 to 12 years old and could be implemented both in-person and online for platforms such as Google Meets, Microsoft Teams, and Zoom• Performed administrative duties and maintained professional documentation while also protecting the confidentiality of case notes and files that contained personal information• Developed strong relationships with youth and their families and maintained a flexible schedule in order to provide support for families whenever it was needed

• Gained experience teaching early literacy skills such as phonics, sight words, and fluency to children between the ages of 6 to 12 with an identified or suspected learning disability• Demonstrated flexibility and creative thinking by making new lesson plans every week that were engaging and catered to the interests of my students and their specific needs• Formed positive relationships with the family of students by maintaining professional, weekly contact with parents and providing feedback on their children’s performance

• Delivered both online and in-person social events for newcomer seniors aiming to reduce social exclusion among this population with an average rate of 25 attendees per event• Designed and facilitated online educational events aimed to teach newcomer youth skills to succeed in an increasingly digitized society with an average rate of 80 attendees per event• Took an enthusiastic and welcoming approach to online and in-person events resulting in positive feedback from clients and other staff members

• Worked within a team of four diverse individuals to administer programming for immigrant youth that instilled a sense of community among our clientele during the COVID-19 pandemic• Designed and delivered online community events that targeted the social needs of immigrant youth and older adults with an average rate of 25 attendees per event• Completed all tasks and projects according to a self-made timeline which resulted in positive rapport with my supervisors and mutual trust among my coworkers

• Demonstrated an ability to work with older people diagnosed with dementia by practicing a patient and compassionate personality as well as flexibility and adaptability• Performed all duties with cultural sensitivity in a predominantly Chinese population by practicing open-mindedness and a willingness to learn from different backgrounds• Exercised administrative skills such as data collection and database management for programs like PointClickCare on a daily basis