Melissa Kash Email & Phone Number

Breckenridge, Colorado

Austin, Tx

Austin, Texas Area

• Responsible for selling Dell’s Financial Services products and services to specified customer segments and ensuring a positive customer experience.• Responsible to drive inbound and outbound calls, emails, and web interface to focus on maintaining and expanding business relationships/market share with existing and new customers.• Functions as the overall financial account manager including leading transactional sales, partnering with outside sales, for both strategy and execution. • Focuses on new account development and/or expanding existing accounts. • Viewed as a trusted business advisor to the customer and uses in-depth knowledge of Dell’s Financial Services products, technology, products and services to help customers formulate direction. • Utilizes strategic probing to identify, evaluate, and recommend alternative business solutions. • Analyzes multiple market factors to both anticipate and identify customer needs and recommend appropriate solutions. • Effectively balance short and long term priorities. • Develops and implements account plans that drive the attainment of critical business objectives.

Austin, Texas Area

• Managed a team of 20+ sales and service associates.• Responsible for professional development of Assistant Managers, Teller Managers, Personal Bankers and Tellers.• Specifically selected to mentor and develop new and existing Banking Center Managers.• Responsible for managing four separate locations within one main banking center.• Managed relationships with key partners in operations, sales, customer service, finance and personnel to ensure consistency throughout the banking center.• Developed and strengthened customer relationships by tailoring financial products and services to customer needs.• Ensured associates and partners provided One Team Value and built trust by connecting customers with appropriate specialist to meet their specific needs.• Identified performance gaps and implemented plans for improving overall sales and service.• Analyzed executive trends, outlined opportunities and developed strategies for solutions to peak performance.

Austin, Texas Area

• Responsible for assisting and supporting the Financial Center Manager in managing and coaching the day-to-day aspects of running a banking center.• Performed any Banking Center Role to assist customers and ensure an optimal customer experience, as needed.• Drove behaviors and results on key priorities, sales goals, and customer satisfaction; while maintaining an operationally sound environment.• Responsible for creating monthly schedule for 24 associates.• Trained teller manager to hold weekly teller meetings to review performance; Resulted in teller sales referral variability of 100%.• Coach associates and specialist to proficiency by helping them to uncover and satisfy the customer’s financial needs and build relationships through observations and feedback.

Austin, Texas Area

• Trained associates on new products, services, regulatory changes and new policies and procedure updates.• Drove operational excellence on the Teller line, ensuring compliance and procedural requirements are met.• Coached tellers to high sales, service and operations performance levels.