Melissa Ake Email & Phone Number

Atlanta, Georgia, United States

Provided customer support and technical assistance for the full assortment of Wahoo Fitness smart bikes and trainers, cycling computers and accessories, and training platforms.-Collaborated with the HR department on employee engagement surveys and results, running focus groups tasked with creating action plans for organizational improvement and optimization (Fall 2022).-Completed a competency modeling project for the Customer Service job family (Fall 2021).-Participated in a job… Show more Provided customer support and technical assistance for the full assortment of Wahoo Fitness smart bikes and trainers, cycling computers and accessories, and training platforms.-Collaborated with the HR department on employee engagement surveys and results, running focus groups tasked with creating action plans for organizational improvement and optimization (Fall 2022).-Completed a competency modeling project for the Customer Service job family (Fall 2021).-Participated in a job analysis project for the Customer Service Support Specialist role (Fall 2020).-Worked on a data analytics project based on Fitness app data which was presented at KSU’s R-Day Event (Fall 2017). Show less

Roswell, Georgia, United States

Worked my way up from part-time bike builder and sales associate to Sales Manager, getting my feet wet in the outdoor/fitness industry and learning management skills along the way.Sales Manager-Assisted store manager in oversight of managers and staff, managing payroll and scheduling, and training of ~15 associates in sales and product knowledge-Executed monthly promotional programs, including email and radio campaigns and in-store visualelementsOperations… Show more Worked my way up from part-time bike builder and sales associate to Sales Manager, getting my feet wet in the outdoor/fitness industry and learning management skills along the way.Sales Manager-Assisted store manager in oversight of managers and staff, managing payroll and scheduling, and training of ~15 associates in sales and product knowledge-Executed monthly promotional programs, including email and radio campaigns and in-store visualelementsOperations Manager-Accountable for building and maintaining an accessible, well-organized store environment-Oversaw warranty process for bicycles and high-end parts. Documented and submitted claims, maintaining timely and effective communication with customers and warranty departments-Managed inventory and received shipments, monitoring stock levels to eliminate discrepancies.Communicated with distributors for incoming products and logisticsKeyholder / Sales Associate-Maintained store cleanliness, restocked fixtures daily, and opened/closed registers-Developed effective sales techniques to meet and exceed customer expectations Show less

Master Of Arts, Industrial-Organizational Psychology, Gpa: 3.89/4.0

This program provided in-depth training on the many facets of Industrial-Organizational Psychology, with electives focused in analytics.

Bachelor Of Music, Violin Performance, Summa Cum Laude

Activities and Societies: Winner of 2018-2019 Concerto Competition, performing Tzigane by Maurice Ravel with the KSU Symphony Orchestra.

Bachelor Of Science - Bs, Psychology, Summa Cum Laude

Activities and Societies: Minor in Applied Data Analysis and Statistics. Undergraduate Teaching Assistant for Research Methods.