Melissa Alexander Email & Phone Number

Boston, MA, US

Coral Gables, FL, US

• Completion date November 2024.Focus on:
• Technology strategy implementation
• Data strategy
• Managing artificial intelligence (AI)
• Managing cybersecurity risk
• Platform strategy

Owner of Airbnb properties offering guests a local experience while promoting tourism in a tornado-devastated area.

Proprietor of a commercial real estate property offering retail rental spaces with the goal of promoting and supporting local small business owners affected by recent tornado devastation.

Boston, Massachusetts, US

• Recruited to lead IT strategy development, solution delivery and operations for ERP, CRM, Corporate and Quality Systems supporting 15 internal business functions (Supply Chain, Procurement, Accounting, FP&A, Billing.
• As internal consultant built a highly effective team of 10 from the ground up supporting 15 business functions. Established new role of the IT Business Partner, focused on strategic guidance, business partnership, and.
• Partnered with business functions to assess strategic capability needs and deliver five-year technology roadmaps aligned with business strategy.
• Standardized roles, tools and processes across operations to enable a new Center of Excellence (CoE) operating model that optimized headcount and strategically leveraged vendor managed services.
• Transformed the perception of IT from order taker to indispensable strategic technology partner, understanding how technology reinforces business strategy and supports business functions in achieving their goals and.
• Consolidated multiple, siloed point solutions into single, integrated, multi-capability platforms, increasing ROI and optimizing end-to-end business processes across functions with improved data quality and consistency.

Sulphur, OK, US

Co-Owner of a family winery, tasting room, retail gift shop, and bistro offering over 30 private label wines, consistently ranked among the top five wineries in the state with year-over-year sales growth since inception. Managed digital and print marketing strategy, retail technology, and financials.

Northbrook, Illinois, US

Northbrook, Illinois, US

Northbrook, Illinois, US

Raised over $60,000 in support of The Children's Heart Foundation's mission to fund the most promising research to advance the diagnosis, treatment, and prevention of CHDs.

Boston, MA, US

Boston, MA, US

• Hired to the creation and ongoing management of the Global IT Project Management Office.
• Launched ServiceNow PPM (project portfolio management) platform and supporting processes for managing projects, portfolios and status reporting.
• Served as ongoing ServiceNow PPM service owner for Global Information Services (GIS).
• Provided organizational change management expertise for enterprise-wide / high impact programs.
• Developed and introduced extensive Project Manager Playbook as a guide to successful project execution.
• Designed and deployed standard process and tools for managing project demand and annual budgeting.

Northbrook, Illinois, US

Raised over $115,000 in support of The Children's Heart Foundation's mission to fund the most promising research to advance the diagnosis, treatment, and prevention of CHDs.

Cambridge, Massachusetts, US

• Brought on as Senior IT Consultant supporting Strategic Technologies at Alnylam Pharmaceuticals.
• Led cross-functional teams in the implementation of an enterprise-wide legal contract management system, which decreased organizational exposure and risk while increasing contract compliance.
• Developed and executed stakeholder analysis, communications, and training / rollout plan.
• Partnered with Corporate Communications in the initiation and planning of a corporate intranet rebuild.
• Initiated the transformation of the IT Help Desk function, which evaluated ITIL processes from beginning to end, outlining goals, requirements, and priorities for people, process, and platform.

Cambridge, MA, US

• IT Portfolio Manager on the Solutions Delivery Team supporting Corporate IT and Pharmaceutical Operations and Technology (PO&T) IT functions.
• Supported a team of over 30 project managers and project owners in employing software development lifecycle (SDLC) methodology across over 60 projects, increasing on-time delivery by 40% and decreasing red and yellow.
• Managed $85M portfolio for two business units, including facilitation of the annual operating plan cycle.
• Designed and implemented project and portfolio governance, standards, and processes.
• Delivered process efficiency improvements through tools, templates, and communications planning.
• Established employee engagement and organizational change management strategy and initiatives to help drive adoption of new operating model and software development methodologies.

Cambridge, MA, US

• IT Business Partner to Legal and Compliance Departments:
• Collaborated with business partners to define and manage forward-looking IT roadmap that supported strategic business initiatives.
• Evaluated and proposed technology solutions to solve business problems and address inefficiencies.
• Directed business analysts and project managers in execution of multiple projects to support business users comprised of compliance officers, attorneys, paralegals, and administrative support staff.

Boston, MA, US

Independent consultant specializing in IT project and portfolio management for various global and domestic clients.

5th Floor, Boston, US

• IT Project Manager / Scrum Master in the Operations Systems Department.
• Led teams through implementation of seven small to medium-sized projects to support health and human services applications across 36 states.
• Planned and rolled out Salesforce.com Chatter to corporate users.
• Implemented Pharmerica's ezMAR product to fifteen facilities.
• Utilized Agile techniques to manage the development/enhancement of both new and existing applications built on the Force.com platform.

Marlborough, MA, US

• Legal department Project Manager for the contract management transformation project.
• Collaborated with business owners and core project team to draft project charter and plan.
• Facilitated project requirements gathering phase through a series of 34 workshops bringing together process and business SMEs from more than a dozen business functions.
• Utilized lean business process techniques to map and document current and future states.
• Led planning sessions with steering committee and business owners to streamline future state organizational structure and develop a change management plan.
• Worked closely with sourcing manager in the RFP and vendor selection processes.

New York, NY, US

• Web Project Manager for a website rollout in Canada designed for French-speaking clients. www.fr.weightwatchers.ca
• Responsible for the planning, coordination, communication and control of activities pertaining to enterprise-wide weightwatchers.com technology initiatives.
• Ensured that project goals were aligned with business objectives and complied with overall time, cost and quality success criteria while adhering to PMI standards and quality processes / web design life cycle. Managed.
• Developed and proactively managed project plan (MS Project) specifying goals, scheduling, identification of risks, contingency plan, and allocation of available resources.

Tokyo, JP

• IT Services Project Manager for OSCAR – A $100 million dollar, enterprise-wide transportation management system covering the entire shipment life-cycle.
• Orchestrated a team of 30 Gemstone developers, QA testers, technical writers and business analysts in the implementation of CRs and service calls from 30+ countries.
• Successfully implemented three intercontinental route launches and ten major system releases for business critical system modules, including: A/R, A/P, Booking, Inbound and Outbound Documentation.
• Utilized formal SDLC methodology in the rollout of approximately 100 system enhancements and 1100 bug fixes and data repairs over a two year period.
• Stabilized system modules resulting in 30% reduction in critical/high service requests.
• Employed PMI standards in various process improvement initiatives, including: weekly management status reporting, risks/issues tracking, daily team status meetings, project plan tracking (MS Project), business.

New York, NY - New York, US

• Project Manager of a Web-based compensation benchmarking solution. 2nd in command to Product VP.
• Product Dev: Architected formal business plan for The People Ticker. Collaborated with Executive Team to develop business unit strategy and led Product Team in execution of strategy. Developed pricing analysis and.
• Marketing: Designed all marketing materials and directed strategic marketing campaign with external PR firm focused on driving inbound sales through SEO, website content and press releases.
• Client Support: Key role in maintaining customer relationships and providing compensation analysis consultation. Improved customer support processes by developing product manual, annual support plan and administering.
• Business Dev: Guided wkly sales meetings with Mgmt Team and Product Team. Facilitated and led all product sales demos for potential clients.

US

• Project Lead and Consultant of general ledger software program in Controllers organization.
• Coordinated system security and control audit / risk assessment to identify potential system weaknesses and Sarbanes-Oxley compliance. Subsequently implemented internal controls.
• Orchestrated software release certification project deployed to 15 countries worldwide.
• Directed release of web-based access review tool that reduced manual effort by 80%.
• Led planning, implementation and testing of three global implementations.
• Collaborated with system owners to devise internal risk assessments for accounting systems.

US

• Primary Support Analyst for ten HR applications, including a business critical compensation design system used to develop salary programs for over 10,000 US-based employees.
• Facilitated submission of 12 annual salary surveys on time and under budget.
• Directed work transition project to foreign affiliate that reduced IT support costs by 60%.
• Designed, developed and implemented electronic tool in VBA used to allocate funds.
• Led team of contractors in project to develop electronic contract management solution.

Mba, Finance, International Business

Bba, Finance, Mis (Management Information Systems)

Accounting Minor

Native American Studies