Melissa Milburn, M.S.Ed. Email and Phone Number

Analyze and evaluate talent development needs with respect to identifying performance, skills and knowledge gaps of targeted audiences by applying instructional design theory and best practices to close learning gaps. Develop eLearning programs using Articulate Storyline. Facilitate organizational change by ensuring programs and curriculum are in support of key company initiatives and determine associate development needs to ensure the overall training experience is positive, enhances associate satisfaction and facilitates effective learning. Deliver both synchronous and asynchronous trainings.

Senior Talent Development Specialist (Promoted April 2014 – Present)Training & Development Specialist (Promoted October 2008 – April 2014)Instructional Design: Established and implemented current eLearning design outline template and storyboards for eLearning Projects. Implemented the use of online software in order to effectively partner with SMEs. Designed and maintained classroom training programs in conjunction with the rest of the training team. Programs include topics at all levels from new hire to advanced programs in differing formats. Designed storyboards and modules for asynchronous eLearning library created and maintained using Articulate Studio '09 and Storyline. Leadership Development: Partnered with CHRO to sponsor and coordinate annual management conference. Coordinated with regional management team to identify outside resources to enhance targeted skill sets. Established a leadership program for support staff to encourage more autonomy and trust.Classroom Training: Developed and delivered classroom training for tenured associates on a variety of topics, including: customer service, data entry, software, team building, and other specialized topics.Needs Assessment: Collaborated with managers to identify training opportunities. Project Management: Implemented tools to manage eLearning project deadlines. New Hire Orientation & Training: Responsible for curriculum development and delivery of orientation materials to new hire associates primarily located in the six offices in the Southwest region, nationwide when needed.Budget: Developed and tracked yearly training budget for Southwest region.Recruiting: Provided support for National Recruiting Manager to interview applicants and to fill open positions nationally.Compliance: Collaborated with vendor to manage Compliance with CA Assembly Bill (AB) 1825 as it pertains to workplace harassment training. Writing: Wrote and edited articles for company newsletter

Case Management: Managed 250+ arbitrations, mediations, and discovery references, annually. Guided attorney-clients through the ADR process, providing superior customer service. Assisted other Case Managers in offices across the country facing difficult problems. Billing Support: Responsible for managing and collecting over $1 million annually for various neutrals’ practices. Marketing Support: Recommended appropriate neutrals for particular ADR needs. Attended CLE events with designated neutrals.