Melissa Oakes Email & Phone Number

Burnsville, Mn, Us

Burnsville, Minnesota

United States

United States

Burnsville, Mn

Responsible for the majority of large customer collection activities, utilizing email, phone, fax, and customer portals for customer communication related to past due invoices or deduction disputes. Also responsible for entering and applying customer check, ACH, and wire transfer payments into U.S., Hong Kong, and Canada bank accounts.Key Tasks:- Ensures customer accounts remain current and obtain backup for customer deductions. - Submits customer disputes in a well thought out,… Show more Responsible for the majority of large customer collection activities, utilizing email, phone, fax, and customer portals for customer communication related to past due invoices or deduction disputes. Also responsible for entering and applying customer check, ACH, and wire transfer payments into U.S., Hong Kong, and Canada bank accounts.Key Tasks:- Ensures customer accounts remain current and obtain backup for customer deductions. - Submits customer disputes in a well thought out, organized manner to achieve optimal probability of repayment.- Prepares daily cash upload file and run import into ERP system.- Ensures proper application of cash upload process.- Enters paper check, misc., ACH payments, wires and CEO lockbox activity.- Reviews, researches, and codes Canadian trade-spend related deductions.- Reviews and delivers invoices to customers per customer requirements. - Performs miscellaneous month end activities and account reconciliations.- Assists with additional projects, as required. Show less

Burnsville, Minnesota

- Managed receivables and credit limits for over 300 domestic accounts- Managed receivables for over 200 international accounts- Processed daily deposits (ACH, Credit Card, Electronic Bank Transfers, Checks) up to 250 per day- Applied payments to customer accounts on up to 250 accounts per day- Answered questions regarding credit holds from internal and external sources- Analyzed credit applications- Made outgoing phone calls to past due accounts on 50 accounts per week

Burnsville, Minnesota

- Processed International orders for over 200 accounts- Responded to all customer service inquires- Set up all new accounts, between 10-50 per day- Updated customer master files in Fourth Shift- Created work instructions, some of which are still used today.

Burnsville, Minnesota

- Answered incoming calls through call center, 20-50 calls per day- Responded to all customer service inquires by email, phone, letter, voicemail within 24 hours- Entered over 1,000 orders weekly for large drop ship accounts- Processed medical jewelry orders, 200 per week- Backed up the receptionist- Submitted credit memos and returns for approval

Burnsville, Minnesota

- Customer Service

Burnsville, Minnesota

- Processed nightly deposit- Balanced cash drawers- Set Plan-o-grams- Processed returns- Raised funds for PetSmart Charities