Melissa Rivers Cpec Email & Phone Number

• Origins of Peace LLC, Charlotte, NC February 2019 – PresentFounder/Conflict Resolution Success Coach Develop Training programs that focus on self-efficacy activities for corporate professionals experiencing transition.
• Identify professionals with a high probability of corporate burnout and career stagnation to provide transformative coaching services.
• Explore and identify new career paths and business opportunities for clients.
• Develop and implement customized intervention strategies to assist clients in unlocking their potential for new opportunities.
• Track client progress through goal setting, action plan creation, and identifying incremental milestones for success.
• Connect clients with resources that promote personal and professional development and growth.

Charlotte, North Carolina, US

• Managed improvement projects to reduce errors and address inefficiencies because of non-standardized processes within customer Delivery
• Provided leadership through support, training and facilitation of Human Performance and Corrective Action requirements, including Corrective Action Reporting, Root Cause Analysis and Operation Experience Sharing.
• Created and/or facilitated prioritization of strategic initiatives and cost-savings opportunity assessments through the application of Continuous Improvement tools and KT and other analytical tools to ensure the.
• Provided operational benchmark/ metric support for associated business partner/ organization as needed; ensure effective interface with Regulated Generation Operations; support benchmark functions for Customer Delivery.
• Generated and delivered presentations and reports of strategic initiatives/ related work product to the organizational leadership team and others as deemed necessary. Acquire and maintain subject matter training/.
• Prepared communication plans for future state process design strategies.Major Accomplishments

• Implemented defined process improvement priorities by creating Change Management plans and leading individual projects
• Created workflows, process maps and supplemental training materials using MS Visio and Microsoft Office Products to satisfy process documentation deliverables.
• Worked with leadership team to conduct effective peer team strategy sessions to ensure projects were adequately managed and to reduce redundancy in approach.

Hanover, Maryland, US

• Researched and analyzed contract data, business goals and market conditions to proactively identify cost savings opportunities.
• Performed GAP Analysis on currently negotiated contracts to determine next steps in acquiring new business and negotiating new contracts.
• Assisted in developing negotiations strategy.

Troy, Michigan, US

• Analyzed and researched vendor managed digital property contracts
• Determined termination capabilities including early termination fees, length of notice required to terminate and miscellaneous commitments or penalties
• Provided document management services for Strategic Souring team

Charlotte, North Carolina, US

• Created onboarding procedures that effectively integrate new employees into a newly formed organization, resulting from a previous merger. Resolved outstanding compliance issue by developing training materials and.
• Developed process for new employee orientation and training for 100 people affected, providing leadership team an agenda to follow to help new employees transition smoothly, eliminating idle time for new computer.

Charlotte, North Carolina, US

• Resolved customer disputes by researching and performing system investigations.
• Reduced company debt by ensuring security deposits were accurately applied to accounts.
• Conducted yearly audits of third-party vendors to ensure compliance with company standards.
• Sought improvements for operational and financial efficiency.
• Audited accounts flagged as special needs to ensure customers were aware of available community resources.Major Accomplishments
• Increased charge-off dollars collected by gathering business requirements and performing User Acceptance Testing for a revenue recovery project.

Master’S Degree, Human Services, Peace And Conflict Studies

Bachelor’S Degree, International Business