Melissa Askew Email & Phone Number

Carmel Valley, Ca, Us

Salinas, California, United States

Salinas, California Area

• Responsible for planning wine club shipments, as well as projecting wine club allocation needs • Manages all club processing, organizes shipping and will-call fulfillment with winery team • Provides beyond expectation customer service in a consistent, timely and thoughtful manner • Point person on all daily phone and email inquiries• Works with DTC team to increase online sales and other sales streams • Support to marketing including building email campaigns, promotional materials, and creation of content • DTC reporting and tracking of wine club metrics (monthly sales, club stats, product sales, loyalty, etc.)• Responsible for all wine shipments• Primary point of contact for tasting room support ensuring effective communication, works with management to organize weekly deliveries to tasting room• Works closely with winery team to ensure strong communication with offices and tasting room • Assists with physical inventory in NAV• Accounts payable/receivable, reviews vendor and customer statements for accuracy, daily bank deposits

• All tasting room related responsibilities including hosting groups and providing unique tasting experiences• Communicated Morgan Winery’s history and story effectively • Promoted and sold artisan wines, as well as club memberships • Provided beyond expectation customer service• Responsible for cash handling and weekly deposits• Hosted events at the vineyard and in the tasting room

Carmel Valley, California

• Promoted, served, and sold wine as well as retail items • Educated customers on the winery and product• Sold wine club memberships to meet tasting room goals• Provided a warm atmosphere and unique experience to customers• Responsible for cash handling and daily paperwork• Lead in catering specific party reservations• Established social media accounts • Wrangled a flock of 10+ chickens to their coop nightly, as well as other chicken care related duties

Carmel, California

Promotion: Operations Assistant• Worked closely with the Vice President of Operations to coordinate strategies and manage employee efficiency• Delegated responsibilities to 6 different store locations• Lead assistant in opening a new location including hiring a new team, preparing inventory, and executing optimal organization• Implemented strategic organization to ensure the highest level of efficiency and productivity at each location• Ensured company standards at all locations• Coordination and execution of eventsStore Lead • Preparation of work schedules• Ordered and maintained adequate store supplies• Responsible for interviewing and hiring new employees• Managed store revenue including cash handling and delivery of deposits to the bank• Resolved customer problems or complaints by determining optimal solutions

Bachelor'S Degree, Human Communication, History, Oral History, And New Media

Associate'S Degree, Social Sciences

Italian Language And Literature