Melissa Battler Email & Phone Number

Kitchener, Ontario, Canada

Kitchener

*HR*Payroll*Benefits*Employee Relations*A/P and A/R *Health & Safety

Waterloo, Ontario

Contract position to cover a maternity leave. *Front door and phone reception*A/P and A/R *Ordering and organizing office supplies, coordinating maintenance of office equipment*Assisting with health & safety responsibilities*Monitor and process inbound and outbound Purchase Orders to ensure orders are delivered in accordance to customer and company.

Kitchener, Canada Area

*Provided exceptional customer service*Ensured accurate product scanning*Executed company-directed promotions and programs*Maintained product displays

Kitchener, ON

*Administration of 3rd Party Consent Project*Analyzed vendor contracts *Creation and and follow-up of internal and external vendor consent letters*Worked closely with project team on update and maintenance of project*Adhoc contract system reporting

Waterloo, ON

*Utilized checklists and guidelines to validate accuracy and integrity of policy documents and systems set up of all New Issues and Amendments prior to being sent out to the customer*Managed tight turn around times and met scheduled target dates*Populated the Quality Assurance Database with results based on Quality Assurance Checklists*Prepared weekly.

Waterloo, ON

*Reviewed and validated client premium statements received, and allocated client premiums accurately and in a timely manner on various admin systems*Validated premiums in preparation for client renewals*Successfully managed client caseload, meeting department service & quality targets*Peer-training*Performed monthly quality audits for team

Waterloo, ON

*Set up and maintenance of Plan Administrators for the Internet Customer Profile Maintenance (CPM) site*Provided clients with Webpak and/or internet admin kits*Updated Plan Administrator and/or address change requests via various admin systems*Processed Producer Imprint change requests to online booklets

Kitchener, ON

*Processed weekly and bi-weekly payroll for salary and hourly employees using StarGarden HRIS/Payroll software*Processed US payroll using ADP*Processed all government remittances*Maintained payroll-related files*Communicated with other departments dealing with payroll issues*Assisted in the processing and timely issuances of T4s and T4As

Waterloo, ON

*Conducted follow-up on customer inquiries and leads*Researched qualifying target groups for marketing based on SIC codes*Planned and organized a successful User Group which met to discuss software and program issues*Maintained office resources such as marketing material and literature

Waterloo, ON

*Assisted in the implementation of Siebel, an internal customer relations system; installed, entered relevant data and trained staff on how to properly use the system to its full potential*Provided administrative assistance to the Sales Executives*Assisted in the coordination of all sales and marketing campaigns, mail-outs and follow-ups*Recorded, produced.

Waterloo, ON

*Assisted with the successful transition of the implementation of Great Plains Dynamics and ONYX software systems*Performed original data entry, created user manuals and assisted in the training of employees*Processed bi-weekly payroll for hourly and salaried employees using Great Plains Dynamics*Processed government remittances and reconciled bank.

Kitchener, ON

*Assisted the pharmacist in all aspects of processing customers' prescriptions*Provided outstanding customer service, handled cash, and stocked shelves